mamato3 Posted January 14, 2013 Share Posted January 14, 2013 I purchased the combo pack for Intro to Science online and had not printed it out yet. Now I am not able to access the PDFs from the link that was sent to me. It says "PDF not available". I'm really frustrated that I spent the money and now can't access the curriculum for my lesson planning. I tried to fill out the "contact us" form on the website and that wouldn't go through either. I am new to ES and am wondering if this is a common problem? Hope not! Quote Link to comment Share on other sites More sharing options...
ByGrace3 Posted January 14, 2013 Share Posted January 14, 2013 You can contact her through the ES Facebook page. The author is very helpful. I am on my second year of ES and have not had that issue ever but any questions I have has she has been very helpful. Quote Link to comment Share on other sites More sharing options...
mamato3 Posted January 14, 2013 Author Share Posted January 14, 2013 I don't use fb so I sent an email to the address on the site. Hopefully I'll hear back soon! Quote Link to comment Share on other sites More sharing options...
ByGrace3 Posted January 14, 2013 Share Posted January 14, 2013 That will work! She has always been really great about responding and very helpful. :) Quote Link to comment Share on other sites More sharing options...
Down_the_Rabbit_Hole Posted January 14, 2013 Share Posted January 14, 2013 I have never had a problem and any questions I have I send by email and get a response very quickly (usually in 24 weekday hours). Quote Link to comment Share on other sites More sharing options...
StartingOver Posted January 14, 2013 Share Posted January 14, 2013 I have contacted her a few times, like after a computer crash. She is always very helpful. I have never had a company not allowallow me to download a pdf, even as late as 2 years after purchase. Quote Link to comment Share on other sites More sharing options...
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