Stef03 Posted October 29, 2012 Share Posted October 29, 2012 I'm kind of annoyed right now... I signed up to TeacherFile back in August and quickly noticed it wasn't for us as it was crazy time consuming. I signed up to save money on buying multiple Evan Moor books I wanted from them but it turned out I had to search/print only 2 pages at a time and I was still missing pages as the search results was useless. I cancelled within the 3 day period they say you have for the trial via my online account - everything looked like it was cancelled, I even checked my bank account and noticed I hadn't been charged yet so I thought it was all good. Until earlier today, I checked my bank statement and noticed they've been charging me for the past 3 months :blink: Now I know I'm too blame for not checking sooner but heck I trusted them... I emailed & called them and they are willing to only refund me for 2 months instead of 3 :confused: Surely since I cancelled within the 3 day trial I should be getting a full refund so I don't agree with them. They're saying since I logged in and printed materials (during those 3 trial days) then they are charging me for that month. I find it pretty outrageous and I remember someone else mentioning they'd had problems with them too - does this happen often? Any ideas as to how I can get a full refund? I don't have any emails to prove I cancelled my account which is annoying but surely they can see I never used my account after those 3 days. :rant: Quote Link to comment Share on other sites More sharing options...
Bearcat Posted October 29, 2012 Share Posted October 29, 2012 You are not the only one. Check this out. http://balancingeverything.com/2012/09/10/negative-review-teacher-file-box/ I know I, for one, will not be using this service. It appears this is the way the commonly treat customers. Quote Link to comment Share on other sites More sharing options...
Stef03 Posted October 29, 2012 Author Share Posted October 29, 2012 You are not the only one. Check this out. http://balancingeverything.com/2012/09/10/negative-review-teacher-file-box/ I know I, for one, will not be using this service. It appears this is the way the commonly treat customers. Yikes!! Yep it all sounds familiar - I went through the same cancellation steps. I can't believe what I thought was a reputable company is treating customers this way :001_huh: Thanks for the link, it's good to know I'm not the only one fuming about a refund lol. Quote Link to comment Share on other sites More sharing options...
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