Question about my mom's problem w/her Nook

[Chelle in MO]

She's had the Nook for a couple of years and hasn't had this problem until the past few weeks.  She'll open an e-mail and start to read it, then it will disappear!  She's even had multiple unread e-mails disappear when she starts to read the first one.

 

She has talked to multiple people at Barnes and Noble (they've been helpful w/minor issues in the past) and w/her service provider.  Both places say the problem isn't their deal.

 

Have any of you had this type of problem?  What did you do about it? 

Thank you in advance for any thoughts!

[Chelle in MO]

Bumping for the morning crowd.  Any thoughts?

 

:bigear:

[kitten18]

To me it sounds like a nook problem.

 

Is this an app that she could uninstall? If so I would try uninstalling it, shutting it all the way down (reboot) and then reinstalling the app.

[nmoira]

Which Nook?

[nmoira]

And is her account set up to retrieve/manage email via POP protocol or via IMAP? It should be the latter.

[Chelle in MO]

Oh, boy.  I don't know any of those answers!  She's just trying to read e-mail like she's done ever since she got the thing. I doubt it's an app. I didn't know there were different versions of the Nook, so I don't know which one she has.  I don't know what POP or IMAP are, either, and I don't think she does.

 

I'll tell her what you've said and ask if she can call my brother for help. Maybe he can walk her through some of this. 

 

Sorry to be such a dunce!  Thank you for the replies!