PSA: Cuisinart food processor blade recall

[RegGuheert]

I'm sure most have heard about this since it was on the national news last night, but in case anyone missed it, Cuisinart is recalling riveted blades on many of their food processors manufactured over the past 19 years:

 

Voluntary Recall of Riveted Blades Contained in Cuisinart Food Processors

 

Recall Summary

Stamford, CT – Conair Corporation, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced today a voluntary recall of the riveted blade contained in the following products. Affected consumers should stop using the riveted blade immediately unless otherwise instructed.

Name of Product: Riveted blade contained in Cuisinart® food processors

Hazard: The food processor’s riveted blade can crack over time and small metal pieces of the blade can break off into the processed food. This may pose a laceration hazard to consumers.

Remedy: Replace

Consumers should immediately stop using the food processors’ riveted blade and contact Cuisinart for a free replacement blade.

Consumer Contact: Cuisinart toll-free at 877-339-2534 from 7 a.m. to 11 p.m. ET Monday through Friday and from 9 a.m. to 5 p.m. ET Saturday and Sunday or online at www.cuisinart.com\recall: consumers can click on Product Recalls at the bottom of the page for more information on the voluntary recall.

Recall Details

Units: About 8 million

Description: This recall involves the riveted blades in Cuisinart food processors with model numbers that begin with the following: CFP-9, CFP-11, DFP-7, DFP-11, DFP-14, DLC-5, DLC-7, DLC-8, DLC-10, DLC-XP, DLC-2007, DLC-2009, DLC-2011, DLC-2014, DLC-3011, DLC-3014, EV-7, EV-10, EV-11, EV-14, KFP-7 and MP-14. The model number is located on the bottom of the food processor. The blades have four rivets and are silver-colored stainless steel and have a beige plastic center hub. Only food processors with four rivets in the blades are included in this recall. Cuisinart is printed on the front and on the bottom of the food processors.

Sold at: Department, gourmet and specialty stores nationwide and on various websites from July 1996 through December 2015 for between $100 and $350.

Distributor: Conair Corp., of Stamford, Conn., owner of the Cuisinart brand.

Manufactured in: China

 

We have two DLC-2014Ns and only one of them has the riveted blade.  I filled out the recall form and Cuisinart said they will send a replacement blade.  (It's good I didn't need new blades for both of them since I see no way to request two recalls.)

[KatieJ]

I think their phone line has crashed.  I keep getting a message that this number is no longer in service.  Unfortunately, I can' tfill out the online form as my model is not on the recall list.  But I had to replace the blade about 15 years ago, and it is the one that is recalled.  Good thing I don't use this everyday!

I did send an email with a photo, but their reply was that I had to call the number and talk to someone.  Sheesh.

 

 

[RegGuheert]

That stinks. Good luck getting the issue resolved.

 

BTW, note to everyone: The form on the website is a bit misleading. It first asks if you find one of three patterns in your model number. What's odd is that you must answer "NO" in order to qualify for the rebate. In other words, they listed the three things that would indicate your blade would NOT be recalled since almost everything else IS recalled. I wonder how many people have been caught up by that first question.

Edited December 14, 2016 by RegGuheert