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computer help....can't log onto computer


Yolanda
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Just wondering if anyone has had this error msg. when trying to log on to your computer as 'owner' or 'admin'....

 

User profile service failed the logon. User profile cannot be loaded

 

 

and now I can't get in to my files! ugh.

 

 anyone have any ideas on how to help?

 

 

 Thanks!

 

 

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Reboot.  If that doesn't work, then reboot again (strange, I know).  If you are still locked out, you will need to reboot in SAFE mode and create an account that has administrator privileges.

 

Rebooting in safe mode: http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

 

Fixing this stuff the hard way: http://support.microsoft.com/kb/947215

 

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"Log on to your computer with a user account that has administrator rights."

 

 

ugh. this is my problem as the trouble is with the admin. log on. I did try all these steps but when i get to the renaming part it doesn't work.

 

thanks, though. I'll try the other link you mentioned.

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