Prescriptions away from home

[PronghornD]

Here is our tale. Our child comes home from grad school for as few days before heading off this Sunday to a two-week summer program in a fairly remote location, where they will be without a car. They have a prescription that has just one week left on it. It was prescribed by the on-campus doctor four hours away. We go into CVS yesterday and the woman there tells us that they will have to call the other pharmacy back in the town where our kid goes to school, and then they can fill it. We say fine and go home. We hear nothing, Today we go back and they say they haven't got an answer yet and a different guy says we need a new prescription from the doctor back at school. We call the college clinic. The doctor is not in for the summer but another doctor is pretty good at checking his messages and could make a new prescription. So, they will leave a message for him. Clearly that is not a sure thing. We call the pharmacy by the college. They say they responded to the CVS inquiry already early this afternoon. Now, the CVS guy just called and said our kid needs to see a doctor, even though they already have a prescription with three refills left on it. We say that the college location pharmacy said they sent a message. The CVS guy says he didn't get it and that's not how it works. We describe the CVS employee that yesterday told us that she just had to check with the college-location pharmacy. He reiterates that he didn't get that message and says weakly, "I'll see what I can do."

Does anyone know how this all SHOULD be done? Is this because the guy at CVS doesn't approve of the medication our child is on? (My paranoid husband thinks this guy must be a conservative and wants not to fill the prescription.) I wonder what recourse we have. Maybe a CVS clinic at a different store could help prescribe the drug? Or do we make an eight hour-trip to pick up the prescription at the school? Or do we slowly work this out and make a seven-hour trip to bring it to our kid? We are stumped! Our kid leaves on Sunday, so there is very little time. (I know they should have started the process sooner, but as a young adult, they didn't anticipate all this bureaucracy.)

Help!

 

[Arcadia]

We had that issue with our local CVS pharmacy. Seems to be more their issue in that they can't (or don't want to) reroute a prescription request to another CVS pharmacy which has stock. What my former oncologist does is that he would put in a new prescription order to the pharmacy I want to pick up at and that would work. I can collect within a few hours of my oncologist placing the order. My regular pharmacy is not CVS because they charge me more for the same prescriptions. We only used them because my regular pharmacy was out of stock on a medication that I needed urgently.

[MEmama]

Does he have a doctor where you live that he can contact, even if it isn't usually who prescribes the meds? My DS gets his ADHD, etc meds from his regular GP when he's here at home (like winter and summer breaks), and also from his psychiatrist at university overseas during the time he's there.
 

It sucks to have to jump through so many hoops! I hope you get it figured out quickly  

[Bootsie]

Is the original prescription and the CVS you are now going to in the same state?  Was the original pharmacy a CVS or another chain?  

I have had more luck when I have had a prescription at a CVS pharmacy and then go to another CVS pharmacy, or a prescription at XYZ pharmacy and go to another XYZ pharmacy.  I know that isn't always possible.  

[prairiewindmomma]

Go to a different CVS. You have a valid prescription with three refills left. It's just a matter of pulling it across the network.  The only time this should be hiccupy is if it's a restricted drug/class 2 from a different state (ie adhd med or pain med) or if it's a drug that's subject to additional restrictions in your current state.  If you have a classified substances issue, then you need a dr in your current state to write for the prescription. Those don't tend to transfer (all dependent on state rules, afaik).

 

[Dmmetler]

We had similar problems with CVS, but none with Kroger-which also found a discount code that ended up costing less than our "insurance rate" at CVS. 

[PronghornD]

Our kid does not have a doctor here where we live. We just made an appointment at a CVS minuteclinic (different CVS!) for a consultation. Google searches seem to say that CVS clinics can prescribe this type of medication after a consultation.

The original prescription is not from a CVS and is from a different state. I think the pharmacy is not a national chain and so not in our location.

[PronghornD]

10 minutes ago, prairiewindmomma said:

Go to a different CVS. You have a valid prescription with three refills left. It's just a matter of pulling it across the network.  The only time this should be hiccupy is if it's a restricted drug/class 2 from a different state (ie adhd med or pain med) or if it's a drug that's subject to additional restrictions in your current state.  If you have a classified substances issue, then you need a dr in your current state to write for the prescription. Those don't tend to transfer (all dependent on state rules, afaik).

 

It is not an adhd med or pain med. It is a hormonal medication. According to the Internet, it is part of a class of medications that can be prescribed by pharmacists in our state. (It may be that the particular formulation can't be prescribed by a pharmacist here, though.

Edited May 31 by PronghornD
Edited to add a bit more detail

[KSera]

1 hour ago, PronghornD said:

Our kid does not have a doctor here where we live. We just made an appointment at a CVS minuteclinic (different CVS!) for a consultation.

I hope this will work. Have you followed up with the person filling in for the prescribing doctor to see if they will be able to call it in? I’m not sure if across state lines that will work, which is why I think it’s good you have an appointment with someone local as well. It seems like since your DC has a current prescription for this medication, hopefully the doctor at the minute clinic will be able to refill it. I’m not sure if they would prescribe that kind of medication at a minute clinic otherwise. We found that doctors who are unfamiliar with prescribing it don’t feel comfortable doing so (I mean, probably with good reason, but since your kid already has an active prescription, that shouldn’t be a factor). 

[athena1277]

They shouldn’t be giving you a problem with this.  My dd came home from college and had to get a refill for medication.  We went to Walgreens, gave them the info for the prescription and the mom and pop pharmacy she gets it from at school.  Zero problems to get it the next day.  It’s not hard to transfer a prescription from one pharmacy to another.  

[PronghornD]

27 minutes ago, athena1277 said:

They shouldn’t be giving you a problem with this.  My dd came home from college and had to get a refill for medication.  We went to Walgreens, gave them the info for the prescription and the mom and pop pharmacy she gets it from at school.  Zero problems to get it the next day.  It’s not hard to transfer a prescription from one pharmacy to another.  

Yes, that's how it seemed to be going yesterday. The woman who helped us at CVS said they would contact the other pharmacy and fill it. It was shocking to go in today and have them think that a visit to a doctor is needed. This blustery employee kept saying, that's not how it works. Of course, it was a CVS employee that informed us in the first place that it IS how it works. If people from the same CVS contradict each other, what are we supposed to think? I am ready to transfer all our family prescriptions somewhere else!

[gardenmom5]

Techs do sometimes get a power complex.   
have you spoken to an actual Pharmacist?  in person or only on the phone? or just techs?  Big difference.  take names.  you shouldn't be getting this type of runaround. 
 

dsil dealt with something similar last year.  (two power tripping techs)  He tracked down the CEO's personal email - he had a phone call the next morning, with the promise the VP over pharmacy would call him later that morning.  He had his Rx that afternoon.  He also went in, in person and spoke with the pharmacist.  (pretty sure the techs were "retrained".)

I don't use CVS.  (2dd is a pharmD, and hasn't heard the best things about them.)

[gardenmom5]

2 hours ago, KSera said:

I hope this will work. Have you followed up with the person filling in for the prescribing doctor to see if they will be able to call it in? I’m not sure if across state lines that will work, which is why I think it’s good you have an appointment with someone local as well. It seems like since your DC has a current prescription for this medication, hopefully the doctor at the minute clinic will be able to refill it. I’m not sure if they would prescribe that kind of medication at a minute clinic otherwise. We found that doctors who are unfamiliar with prescribing it don’t feel comfortable doing so (I mean, probably with good reason, but since your kid already has an active prescription, that shouldn’t be a factor). 

When dealing with a large pharmacy chain that is represented in both states - it's easy to call it to your local chain Rx, and then have it transferred.

I always use costco, and there have been times I wasn't sure if i was going to have enough Rx, or have to get it filled while at 2dds.  I was always told by costco - just go to the one by dd's, and they can pull it up on their computer.  No big deal that it's another state half-way across the country.

walgreen's and CVS both have a large presence in multiple states. There shouldn't be a problem, and there shouldn't be a problem getting it transferred from another pharmacy if there are refills on the scrip.

[J-rap]

We've never had a problem transferring a prescription from one Walgreens to another, and that has even worked when in a different state!  (That part surprised me!)    In a pinch, can you get the original pharmacy to overnight it to where your child is?

[KSera]

22 minutes ago, gardenmom5 said:

When dealing with a large pharmacy chain that is represented in both states - it's easy to call it to your local chain Rx, and then have it transferred.

For most prescriptions, but not with controlled substances. The patient either needs to bring it in or have the dr call it in to the specific store they want it filled. Everyone who’s been dealing with adderall shortages the past couple years has probably experienced this—once you find a place that has it, then you call your dr and tell them which pharmacy to call it into. Even within state this is an issue. 
 

BUT. I just found that late last year the rules were relaxed to allow ONE transfer of a controlled substance prescription to a different pharmacy. OP—did you already do a transfer once at the start of the school year perhaps? If not, maybe the clerk is unaware of this rule change? (Seems unlikely after almost a year—surely it’s come up.)

[PronghornD]

27 minutes ago, gardenmom5 said:

Techs do sometimes get a power complex.   
have you spoken to an actual Pharmacist?  in person or only on the phone? or just techs?  Big difference.  take names.  you shouldn't be getting this type of runaround. 
 

dsil dealt with something similar last year.  (two power tripping techs)  He tracked down the CEO's personal email - he had a phone call the next morning, with the promise the VP over pharmacy would call him later that morning.  He had his Rx that afternoon.  He also went in, in person and spoke with the pharmacist.  (pretty sure the techs were "retrained".)

I don't use CVS.  (2dd is a pharmD, and hasn't heard the best things about them.)

I'm not sure the status of the people we talked to. Yesterday, my kid went to the consultation area to talk to someone. I don't know if only certain status people would answer questions there. Today, they told my kid to go to the drop off place. The person they talked to (I think the same person as yesterday) seemed confused. And then this blustery guy at the computers at the back started talking (without even leaving his station). So, everyone could hear him, including other customers and all workers in the store. I kind of assumed he was the boss or something, since he was acting in charge, but he wasn't physically close enough for us to read his name or any other information. Now that I describe it, that was all very unprofessional. Or maybe he did come up for a moment and then went back to his computer and kept talking. Either way -- bad bad bad customer service.

 

[PronghornD]

Just now, KSera said:

For most prescriptions, but not with controlled substances. The patient either needs to bring it in or have the dr call it in to the specific store they want it filled. Everyone who’s been dealing with adderall shortages the past couple years has probably experienced this—once you find a place that has it, then you call your dr and tell them which pharmacy to call it into. Even within state this is an issue. 
 

BUT. I just found that late last year the rules were relaxed to allow ONE transfer of a controlled substance prescription to a different pharmacy. OP—did you already do a transfer once at the start of the school year perhaps? If not, maybe the clerk is unaware of this rule change? (Seems unlikely after almost a year—surely it’s come up.)

It's not a controlled substance, though. It's birth control. It was prescribed at the university health services and filled by a nearby pharmacy (not CVS).

[KSera]

1 minute ago, PronghornD said:

It's not a controlled substance, though. It's birth control. It was prescribed at the university health services and filled by a nearby pharmacy (not CVS).

Oh, sorry. I was thinking ga hormones, not birth control. I don’t have an explanation for that at all then! Sorry, that’s supper frustrating. 

[PronghornD]

I apologize if some were misled as to the nature of the prescription. I was being vague because I thought my kid might not want a public discussion of their birth control. But I asked and they don't care and are busily complaining on Instagram to people who know them in real life!

No gender-related hormones yet! Those are difficult for singers due to changing the voice and possibly hurting the career.

Edited June 1 by PronghornD

[KSera]

1 minute ago, PronghornD said:

I apologize if some were misled as to the nature of the prescription. I was being vague because I thought my kid might not want a public discussion of their birth control. But I asked and they could care less and are busily complaining on Instagram to people who know them in real life!

Yeah, my Minute Clinic post above doesn’t make sense now that I understand. Definitely I’d think that would be something they could do (but also makes no sense why they would need to. This should be straightforward). 

[PronghornD]

I wonder who I could complain formally to about the nasty CVS. Does anyone have any ideas? I don't have time to try to get them to do the right thing anymore, but I would like to make a complaint because young adults don't deserve this when they are trying to handle sexual relationships in a responsible way. It is just wrong!

Nothing makes sense. Like why did they leave us thinking that they would work it out with the other pharmacy. If the employee we talked to yesterday was giving incorrect advice, we should have gotten a telephone call today telling us to proceed differently. We shouldn't have to go in and then find out, near the end of the business day on a Friday, that we have to jump through more hoops that no one bothered to tell us about.

The pharmacy in the college town also said our local pharmacy was doing the wrong thing when we called them. They said they sent the relevant response (which apparently WAS actually requested by our CVS) at like 1:30 in the afternoon. CVS here claims they received nothing. Seems like a lie.

[gardenmom5]

29 minutes ago, KSera said:

For most prescriptions, but not with controlled substances. The patient either needs to bring it in or have the dr call it in to the specific store they want it filled. Everyone who’s been dealing with adderall shortages the past couple years has probably experienced this—once you find a place that has it, then you call your dr and tell them which pharmacy to call it into. Even within state this is an issue. 
 

BUT. I just found that late last year the rules were relaxed to allow ONE transfer of a controlled substance prescription to a different pharmacy. OP—did you already do a transfer once at the start of the school year perhaps? If not, maybe the clerk is unaware of this rule change? (Seems unlikely after almost a year—surely it’s come up.)

dsil's nightmare was with a controlled substance - two TECHS took it upon themselves to refuse to fill a legitimate Rx from his dr.  He literally emailed the CEO of the chain, who got the VP over pharmacy involved just to get his rx.  I was with him the entire time, and it was a joke trying to fill it.

[gardenmom5]

anyone else thinking of Runaround Sue?

[prairiewindmomma]

Store pharmacy manager, then corporate. Honestly, though, most retail pharmacists outside of Costco no longer GAF. Covid and understaffing broke them. 
 

 

[PronghornD]

I do wonder what the origin of the problem is, since they both contacted the other pharmacy and also later told us "that's not how things work." That is self-contradictory behavior. If things don't work that way, why did you bother to contact the other pharmacy? And why does the other pharmacy say they sent the requested information (which you claim you did not receive)? If this wasn't the procedure, why would the other pharmacy respond positively?

My husband thinks the rude pharmacy worker is one of those conservatives who wants to outlaw birth control. But I would think having such an attitude wouldn't work well for a pharmacy worker. There is also the possibility of gender or racial prejudice, since our child is not white and sports a rather non-binary look. We do live in a diverse area, though. This is not some small town where people never encounter anyone different from themselves.

[Arcadia]

20 minutes ago, PronghornD said:

My husband thinks the rude pharmacy worker is one of those conservatives who wants to outlaw birth control. But I would think having such an attitude wouldn't work well for a pharmacy worker.

Our rude encounters at CVS pharmacy were for cancer related drugs and in an asian majority city. We are asians. 

ETA:

My usual pharmacy is part of a supermarket chain and they are always polite and helpful. They could not get the medication in time so my oncologist sent the prescription to the CVS pharmacy which had stock that day.

Edited June 1 by Arcadia

[KSera]

4 minutes ago, PronghornD said:

My husband thinks the rude pharmacy worker is one of those conservatives who wants to outlaw birth control. But I would think having such an attitude wouldn't work well for a pharmacy worker. There is also the possibility of gender or racial prejudice, since our child is not white and sports a rather non-binary look. We do live in a diverse area, though. This is not some small town where people never encounter anyone different from themselves.

So weird. I wouldn’t think someone with that attitude would last a day in a pharmacy considering how common birth control pill prescriptions are. I wonder if your child reads masculine enough that he thought it was somehow a cross sex hormone treatment and was balking at that? (you don’t need to answer whether that would be true or not, it’s just the only other thing I can think of)
 

[prairiewindmomma]

Does the origin of the problem matter? Either they acted out of discrimination or out of ignorance/improper training, but either way your kid needs their med and they need to fill it or find someone who can.

Edited June 1 by prairiewindmomma

[PronghornD]

8 minutes ago, KSera said:

So weird. I wouldn’t think someone with that attitude would last a day in a pharmacy considering how common birth control pill prescriptions are. I wonder if your child reads masculine enough that he thought it was somehow a cross sex hormone treatment and was balking at that? (you don’t need to answer whether that would be true or not, it’s just the only other thing I can think of)
 

My child had just had a boyish haircut but has such a sweet baby face! I can't imagine that it was a complete mistake but perhaps prejudice against those horrible trans people and just not wanting to serve someone who is obviously gender diverse.

[PronghornD]

31 minutes ago, prairiewindmomma said:

Does the origin of the problem matter? Either they acted out of discrimination or out of ignorance/improper training, but either way your kid needs their med and they need to fill it. 

Thanks. Hopefully the Minute Clinic at the other CVS will work. The CVS website says that they do offer birth control consultations and can then prescribe the needed birth control. It may cost us a little extra but less then driving hither and yon to collect and/or deliver the medicine. Our kid leaves Sunday for yet another state. They do not drive and will be in a very small town (or maybe outside it) for the next two weeks at an intensive music program. I don't think they can navigate trying to get it at a pharmacy there.

For those trying to get their kids ready for independence, teaching them how to handle prescriptions well by renewing BEFORE travel is a good thing to add to your list. I missed the boat on that one!

Edited June 1 by PronghornD

[prairiewindmomma]

It’s a struggle even if you work with your kids. Good luck to you! I’m going to edit my last post, can you please edit your quote? I dont want to be a target, iykwim, if someone finds that info in the future.

[gardenmom5]

1 hour ago, PronghornD said:

I'm not sure the status of the people we talked to. Yesterday, my kid went to the consultation area to talk to someone. I don't know if only certain status people would answer questions there. Today, they told my kid to go to the drop off place. The person they talked to (I think the same person as yesterday) seemed confused. And then this blustery guy at the computers at the back started talking (without even leaving his station). So, everyone could hear him, including other customers and all workers in the store. I kind of assumed he was the boss or something, since he was acting in charge, but he wasn't physically close enough for us to read his name or any other information. Now that I describe it, that was all very unprofessional. Or maybe he did come up for a moment and then went back to his computer and kept talking. Either way -- bad bad bad customer service.

 

That's a HIPPA violation, and I would absolutely file a complaint.

[PronghornD]

16 minutes ago, prairiewindmomma said:

It’s a struggle even if you work with your kids. Good luck to you! I’m going to edit my last post, can you please edit your quote? I dont want to be a target, iykwim, if someone finds that info in the future.

I think I edited it correctly. Let me know if any additional editing is needed.

[PronghornD]

4 minutes ago, gardenmom5 said:

That's a HIPPA violation, and I would absolutely file a complaint.

Is it a HIPPA violation if they did not mention what the prescription is for? The discussion may have been in general terms so that those waiting in line did not know any personal health information beyond that we were having trouble getting a prescription transferred. I can't really remember if the birth control part was mentioned.

[PronghornD]

Here is the craziest thing yet. Someone just told us that CVS has an electronic form to request this on their website. My kid put in the information for the two pharmacies and requested that it be transferred. If it comes in before the Minute Clinic appointment, we'll cancel the appointment. If it doesn't, we'll get it at the other pharmacy and tell the nasty pharmacy to go jump in a lake! I think I'll be transferring all my prescriptions elsewhere anyway.

[KidsHappen]

CVS is just a difficult pharmacy. We started using them because they were our preferred pharmacy at one time and I have had many problems with them which have gotten progressively worse over the years. When we first started using them I could het my prescriptions here and in GA when visiting my dd. Then there were years of one person telling me one thing and then another telling me something different or them not knowing the rules or laws in our state or them just saying no without any explanation at all. Now that I have been with them for 15 years and they know me and all my prescriptions and who my doctors are it goes pretty smoothly. I have a few controlled prescriptions and to try and transfer those to a new pharmacy at this point would just be too difficult. Walgreens seems to be the easiest place to get prescriptions filled without a lot of run around. 

[gardenmom5]

1 hour ago, PronghornD said:

Here is the craziest thing yet. Someone just told us that CVS has an electronic form to request this on their website. My kid put in the information for the two pharmacies and requested that it be transferred. If it comes in before the Minute Clinic appointment, we'll cancel the appointment. If it doesn't, we'll get it at the other pharmacy and tell the nasty pharmacy to go jump in a lake! I think I'll be transferring all my prescriptions elsewhere anyway.

Yep - CVS uses EPIC.  (Electronic Health Record)  Many many pharmacies, hospitals, and drs offices use EPIC so they can easily talk to each other (there are limits for record access.)

The CVS has zero excuse for not having a Rx that was forwarded through EPIC.
I would go over their head.  If I was feeling nice - I'd find out who the head pharmacist was at that location and talk to the.  If they were still not providing a legit Rx, then who is above that person. . . 

If they're demanding a minute clnic appointment to get a rx that was legitimately made available through epic, and properly transfered - my suspicion is this is about money for the pharmacy.  And you can bet your booty, I would find out who is above that pharmacy and file a complaint.  Maybe even with the state pharmacy board and my suspicions they want me to spend money on a minute clinic visit to get the rx they should have given me. . . .

Edited June 1 by gardenmom5

[PronghornD]

6 hours ago, gardenmom5 said:

Yep - CVS uses EPIC.  (Electronic Health Record)  Many many pharmacies, hospitals, and drs offices use EPIC so they can easily talk to each other (there are limits for record access.)

The CVS has zero excuse for not having a Rx that was forwarded through EPIC.
I would go over their head.  If I was feeling nice - I'd find out who the head pharmacist was at that location and talk to the.  If they were still not providing a legit Rx, then who is above that person. . . 

If they're demanding a minute clnic appointment to get a rx that was legitimately made available through epic, and properly transfered - my suspicion is this is about money for the pharmacy.  And you can bet your booty, I would find out who is above that pharmacy and file a complaint.  Maybe even with the state pharmacy board and my suspicions they want me to spend money on a minute clinic visit to get the rx they should have given me. . . .

The pharmacy did not demand a minute clinic visit and does not have its own minute clinic. They just said that what we need is a new prescription and suggested we use a local doctor (no one specific), which we don't have time for. (My kid doesn't have a local doctor in our area.) The pharmacy will not acknowledge that the originating pharmacy sent them the required information early Friday afternoon. For some reason, the pharmacy simply does not want to help us. At least that's my take on things.

The reason I came up with the idea of the Minute Clinic is that we need the prescription today (my kid leaves tomorrow for yet another state), and that seems to be the only surefire approach. Getting the prescription filled at another pharmacy today would depend on the new pharmacy communicating with the original pharmacy in a very timely manner. Yes, they would probably hear from the original pharmacy today, but what if they didn't? Or what if the original pharmacy said, well, we sent the info to CVS already and can't send it to another location at the same time. Or what if yet another pharmacy didn't really want to help us? 

The Minute Clinic is in a CVS in a neighboring town. Getting the prescription there will not require a timely communication between pharmacies. We should be able to go in, have a birth control consultation, get the prescription, and fill it onsite. Then we can breathe a sigh of relief and enjoy the remnants of our last day together. It might cost a little extra, but it should be a relatively trouble-free approach. We have used this clinic for other things, and they've always worked out fine for us.

[gardenmom5]

3 hours ago, PronghornD said:

The pharmacy did not demand a minute clinic visit and does not have its own minute clinic. They just said that what we need is a new prescription and suggested we use a local doctor (no one specific), which we don't have time for. (My kid doesn't have a local doctor in our area.) The pharmacy will not acknowledge that the originating pharmacy sent them the required information early Friday afternoon. For some reason, the pharmacy simply does not want to help us. At least that's my take on things.

 

My understanding was the prescribing drs OFFICE sent the Rx to that pharmacy.   You shouldn't have to go to another practitioner.  do they have EPIC in their pharmacy?   (CVS supposedly uses it . . . .maybe the staff doesn't know how to use it . . . . /)  I would absolutely file a complaint with their regional/corporate office  - make sure if you the exact location of the store or better yet, the store #.  and any names.  (you're so concerned about how they are run that they can't find your rx that you can no longer use their pharmacy and are telling all of your friends in multiple states . . wink wink, nudge nudge . . . .and probably your state pharmacy board)  *especially* if you have to go to an RNP/PA (because that's what they have in Minute Clinics)

can you go to a different CVS this time?  - it will still be in their system.  Call them, and they'll probably tell you you need to come in in person to make the request, ,but then they can fill it.  and that usually only takes about 20 minutes unless they're swamped.  (that's what I would be told if I wanted the Texas Costco Pharmacy to process my Rx if I needed a refill while there.  I live in a different state.) 

If it's not a controlled substance, you could try a different pharmacy,  if the drs office/previous pharmacy will call it in/transfer it to a different pharmacy. then it's just down to the insurance company as they'll only pay for one refill at a time.  but if CVS isn't filling it, it shouldn't be a problem.

 

[PronghornD]

We have succeeded. We spent an extra $20 to go to a Minute Clinic at another CVS and get a new prescription. With my kid leaving tomorrow and some pharmacies closing early on Saturdays, it was not worth it to go to another pharmacy and hope that they could communicate quickly enough with the original pharmacy to fill the prescription today.

We shouldn't have had to do this, but sometimes you have to compromise! Now my kid can focus on packing and getting ready for tomorrow's trip. And I can focus on enjoying my kid without having to watch them weep, which was what was happening before!

I did find in the second CVS that the message from the originating pharmacy did not show up in the system. Still, the first CVS could have handled it all much better!

Edited June 1 by PronghornD

[catz]

I'm glad you got it resolved, but really how ridiculous you had to jump all those hoops.  Hope kid has a great adventure!

[mmasc]

I’m glad it got resolved! I don’t think dc should’ve had to go to the doctor, but at least it got taken care in time. FTR, CVS is the worst. I always prefer non-chain, local pharmacies if one is an option (if they take your insurance). It should not have been a big deal *at all* getting a hormone RX transferred from one pharmacy to another. 

Edited June 1 by mmasc