lovinmyboys Posted January 29 Share Posted January 29 My son’s phone broke so he got a new iphone today and no matter what I do it won’t connect to the internet anywhere. I keep trying things but it is such a waste of time! Has anyone had this problem before? I’m giving up…maybe the store will take it back? Quote Link to comment Share on other sites More sharing options...
Katy Posted January 29 Share Posted January 29 Take it back to the store. It might be a simple setting or it might be broken. Either way they can either fix or exchange it. 4 Quote Link to comment Share on other sites More sharing options...
DawnM Posted January 29 Share Posted January 29 yeah, I would take it back and ask them to help you or exchange it 1 Quote Link to comment Share on other sites More sharing options...
lovinmyboys Posted January 29 Author Share Posted January 29 It is just so weird because all of his apps and settings downloaded, I was able to add a credit card to his Apple Pay, he has Spotify and YouTube etc..but nothing works because it says he isn’t connected to the internet. But didn’t it need the internet to download all the apps? I obviously should just take it back but I just dont understand. Quote Link to comment Share on other sites More sharing options...
Jann in TX Posted January 29 Share Posted January 29 Just thinking-- did 'airplane mode' get turned on? Quote Link to comment Share on other sites More sharing options...
lorilou Posted January 29 Share Posted January 29 I heard about a similar issue from a person on another board I frequent. It had to do with some VPN setting. If you click on Settings > General > VPN and Device Management > VPN, you will see a list of VPNs currently on your phone. They suggest deleting any/all of them and trying again. Hopefully that will resolve it! 1 1 Quote Link to comment Share on other sites More sharing options...
lovinmyboys Posted January 30 Author Share Posted January 30 6 hours ago, lorilou said: I heard about a similar issue from a person on another board I frequent. It had to do with some VPN setting. If you click on Settings > General > VPN and Device Management > VPN, you will see a list of VPNs currently on your phone. They suggest deleting any/all of them and trying again. Hopefully that will resolve it! I think this fixed it!! 2 Quote Link to comment Share on other sites More sharing options...
lovinmyboys Posted January 30 Author Share Posted January 30 8 hours ago, lorilou said: I heard about a similar issue from a person on another board I frequent. It had to do with some VPN setting. If you click on Settings > General > VPN and Device Management > VPN, you will see a list of VPNs currently on your phone. They suggest deleting any/all of them and trying again. Hopefully that will resolve it! This did fix it!! Thanks so much for your help. I thought there was probably a simple fix, but I was having the hardest time finding to. 6 Quote Link to comment Share on other sites More sharing options...
DawnM Posted January 30 Share Posted January 30 12 hours ago, lorilou said: I heard about a similar issue from a person on another board I frequent. It had to do with some VPN setting. If you click on Settings > General > VPN and Device Management > VPN, you will see a list of VPNs currently on your phone. They suggest deleting any/all of them and trying again. Hopefully that will resolve it! 5 hours ago, lovinmyboys said: I think this fixed it!! YAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!😍 Quote Link to comment Share on other sites More sharing options...
lorilou Posted January 30 Share Posted January 30 14 hours ago, lovinmyboys said: This did fix it!! Thanks so much for your help. I thought there was probably a simple fix, but I was having the hardest time finding to. Yea!!! 😀 1 Quote Link to comment Share on other sites More sharing options...
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