Ellie Posted November 4, 2022 Share Posted November 4, 2022 Previously, I could paste the link to a YouTube video and presto-change-o! There it was! Since yesterday evening, I get nothing but a blank, like this: See? Not a big deal, really, but still... Quote Link to comment Share on other sites More sharing options...
Helpdesk Posted November 4, 2022 Share Posted November 4, 2022 Color me "duh" today, but I'm kinda not sure what is blank. The video showed up and when I clicked on the little arrow, it played. I never posted YouTube links so I don't know what it *should* look like... Will you give me a little more description of What it was and What it is now? Thank you. Quote Link to comment Share on other sites More sharing options...
Ellie Posted November 5, 2022 Author Share Posted November 5, 2022 12 hours ago, Helpdesk said: Color me "duh" today, but I'm kinda not sure what is blank. The video showed up and when I clicked on the little arrow, it played. I never posted YouTube links so I don't know what it *should* look like... Will you give me a little more description of What it was and What it is now? Thank you. *I* cannot see the video. All I see is a big, empty space. Quote Link to comment Share on other sites More sharing options...
Helpdesk Posted November 5, 2022 Share Posted November 5, 2022 OK. Now I know what to report to the techteam. Thank you for clarifying. (I can see it at least as admin. I'll double-check re: my civilian account before I report it.) Quote Link to comment Share on other sites More sharing options...
Ellie Posted November 6, 2022 Author Share Posted November 6, 2022 14 hours ago, Helpdesk said: OK. Now I know what to report to the techteam. Thank you for clarifying. (I can see it at least as admin. I'll double-check re: my civilian account before I report it.) Thank you so much. 🙂 It's not a terrible bad thing, but it is disconcerting not being able to see the video myself. I haven't tried posting images. Quote Link to comment Share on other sites More sharing options...
Helpdesk Posted November 7, 2022 Share Posted November 7, 2022 Hi, Ellie -- I'll report it to the tech people. I checked my civilian account and the video shows up there, so the issue is this: A member posted a link to a YouTube video. She sees only a blank screen, but both I as an admin and as a civilian can see the linked video just fine. The board member used to see the link when she posted it, but doesn't anymore--she just sees a blank screen. --Helpdesk Quote Link to comment Share on other sites More sharing options...
Ellie Posted November 7, 2022 Author Share Posted November 7, 2022 4 hours ago, Helpdesk said: Hi, Ellie -- I'll report it to the tech people. I checked my civilian account and the video shows up there, so the issue is this: A member posted a link to a YouTube video. She sees only a blank screen, but both I as an admin and as a civilian can see the linked video just fine. The board member used to see the link when she posted it, but doesn't anymore--she just sees a blank screen. --Helpdesk Thank you. I appreciate your taking me seriously. 🙂 Quote Link to comment Share on other sites More sharing options...
Helpdesk Posted November 8, 2022 Share Posted November 8, 2022 5 hours ago, Ellie said: Thank you. I appreciate your taking me seriously. 🙂 Of. course! You've been a great contributor, for one thing. :0) The tech guys asked if you could send a screenshot of what you see, and they asked if you would see what happens if you clear your cache (cookies and history) and see if things look normal again. I don't know what clearing the cache does but it's sort of magic, so it is worth giving a try. Let me know what happens. Quote Link to comment Share on other sites More sharing options...
Ellie Posted November 12, 2022 Author Share Posted November 12, 2022 On 11/7/2022 at 10:44 PM, Helpdesk said: Of. course! You've been a great contributor, for one thing. :0) The tech guys asked if you could send a screenshot of what you see, and they asked if you would see what happens if you clear your cache (cookies and history) and see if things look normal again. I don't know what clearing the cache does but it's sort of magic, so it is worth giving a try. Let me know what happens. Aw, you're too kind. ❤️ A screenshot would look like this: IOW, blank. Completely blank. However, my own personal computer tech (aka Mr. Ellie) updated my Firefox, and now everything seems to work fine (when I went to YouTube, most of the videos I tried to watch were just blank green screens--sound, but only green. Now I can see everything, including videos I link here. Quote Link to comment Share on other sites More sharing options...
Helpdesk Posted November 13, 2022 Share Posted November 13, 2022 Interesting on Firefox. If you wouldn't mind, I'd like to know what browser just showed blanks. Quote Link to comment Share on other sites More sharing options...
Ellie Posted November 14, 2022 Author Share Posted November 14, 2022 7 hours ago, Helpdesk said: Interesting on Firefox. If you wouldn't mind, I'd like to know what browser just showed blanks. Firefox. I only use Firefox, unless I'm forced to use Chrome, but Chrome does weird things regularly, so I try to avoid it. Quote Link to comment Share on other sites More sharing options...
Helpdesk Posted November 17, 2022 Share Posted November 17, 2022 OK, Thanks. I'll tell that to the Tech Team as they will want to know that there might be something going on with older versions of Firefox. And say thank you to Mr. Ellie! Quote Link to comment Share on other sites More sharing options...
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