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Posted

The last few times I've ordered, the item was supposed to be available for next day delivery.  I get an email saying my order is received and an email saying it has shipped and will arrive by 10 pm the next day.  The next day, in the evening, I get another email bumping delivery to the following day.  Is this now a policy because they know you won't cancel once the item is on its way?  It's happened a few times and the pattern is getting weird.  I don't need ANYTHING the very next day.  I'd still order, but I'm starting to get paranoid that I'm being lied to blatantly and that feels icky.   

I've scaled way back on what I get from Amazon, so if this has been going on for a while I wouldn't have noticed. I'm in an area where shipping times have been historically reliable and I'm close enough to a warehouse that you can get some things in hours rather than days. Is this a fluke or the new SOP?

Posted

generally once it says "shipped" - it's too late because it's too far in the process.

I did have an item from a 3rd party seller - and I needed to change something.  Amazon said "sorry, we can't help you, it's too late." . . . I contacted the 3rd party, who was more than happy to help me as the item hadn't actually shipped.

when they change the date, I think the delivery person didn't make it, or the warehouse didn't get it on the truck when they were supposed to.   I've had things not delivered - sometimes I'm positive it's the delivery person, not amazon itself.  (especially when it says it's been delivered - but it hasn't been.  More requirements for them to take a picture of the item they actually delivered.  I've been there when they've delivered - and they had to take a picture of the box.)

I've had things I've successfully canceled, even though it said it was shipped.  And plenty more - that option had sailed and I had to do a return.

  • Like 2
Posted

If it says it has shipped and has a tracking number generated, then it is sitting on the dock waiting to be picked up and delivered. If you watch the tracking number, after it has its first scan and says it is in motion, that means it has left the dock and is on its way to you. 

Covid has caused so many delays in deliveries. The most common is lack of staff to complete tasks, and the insanely  high volume of packages. It will all eventually smooth out. The weather has also cause many delays. Not only slowing deliveries to the customers, but also getting items to the warehouses themselves. 

I do not think Amazon is purposefully lying to you. They are just caught up in the same turmoil as everyone else. 

  • Like 5
Posted

That occasionally happens to me with Amazon orders, mostly on deliveries that involve the USPS. But I've had the same thing happen with deliveries from other companies, including Target, Pottery Barn, and Anthropologie. In fact it happened with two different deliveries from Target just this week — both items were part of the same order but shipped separately, and one was bumped one day from the original delivery date and the other was bumped several days. I definitely don't think Amazon is purposely lying about delivery dates to trick people, I think extreme weather and the pandemic are causing genuine delivery problems for a lot of companies.

  • Like 1
Posted

I don’t see the OnTrac van anymore for Amazon deliveries to my complex. UPS truck, USPS van and Amazon Prime van delivers Amazon parcels to my condo complex. I see at least one Amazon Prime van daily. 

We usually get the reverse problem of the items showing up at our door before the email saying it shipped. We don’t have Prime membership though. We just  have plenty of neighbors ordering often from Amazon.

  • Like 1
Posted

I've had that happen occasionally. I'd say rarely. The much more common scenario for me is getting items a day earlier than promised. Yesterday afternoon I ordered something that promised Friday delivery (so the normal Prime two day delivery). But now I have a notification that it'll be here today, and experience tells me it will be. That's becoming so normal that when I ordered yesterday I assumed the package might be here today instead of Friday. But we have a distribution center close by, and almost everything I order comes on the Amazon van. It's rare for USPS or any other delivery service to be involved in our deliveries.

  • Like 1
Posted
2 hours ago, Pawz4me said:

I've had that happen occasionally. I'd say rarely. The much more common scenario for me is getting items a day earlier than promised. Yesterday afternoon I ordered something that promised Friday delivery (so the normal Prime two day delivery). But now I have a notification that it'll be here today, and experience tells me it will be. That's becoming so normal that when I ordered yesterday I assumed the package might be here today instead of Friday. But we have a distribution center close by, and almost everything I order comes on the Amazon van. It's rare for USPS or any other delivery service to be involved in our deliveries.

We got a birthday gift that arrived not even in an Amazon box! IJust a Amazon label slapped on the item and left on our porch! I was glad I got home before bringing the daughter home with me.

 

  • Like 1
  • 6 months later...
Posted

All my orders lately are not being delivered when they say they will.  I just called customer support because the phone that was supposed to be here on the 3rd shows a tracking number for something that was delivered to another location 4 months ago.  It's a bad tracking number and they now say it will be here on the 7th but will not update the tracking number even after talking to UPS.  I don't believe a word they say now.  Also I ordered about 200 dollars worth of stuff a few weeks ago and they said congrats you get free shipping for the next 24 hours.  I created an order less than an hour later and guess what ?  Yeah, that's right they charged for shipping.  I canx the order because it was 5.99 to ship a 10 dollar phone screen protector.

Posted
On 3/3/2021 at 9:19 PM, Katy said:

IME it’s the post office.

Is that how Amazon normally ships? I rarely order from them on principle, but it’s incredibly rare for any of the other places I order from to use the USPS.

Posted
2 hours ago, Chunky said:

All my orders lately are not being delivered when they say they will.  I just called customer support because the phone that was supposed to be here on the 3rd shows a tracking number for something that was delivered to another location 4 months ago.  It's a bad tracking number and they now say it will be here on the 7th but will not update the tracking number even after talking to UPS.  I don't believe a word they say now.  Also I ordered about 200 dollars worth of stuff a few weeks ago and they said congrats you get free shipping for the next 24 hours.  I created an order less than an hour later and guess what ?  Yeah, that's right they charged for shipping.  I canx the order because it was 5.99 to ship a 10 dollar phone screen protector.

who is saying the item will be there on the 7th?  Amazon?  UPS? - the seller?  You're talking a tracking number that is four months old. - e.g. - it's NOT your item.  When I had this happen to me - it was a scam from the seller.  when pressed, they claimed it was still in transit.  Uh uh. The seller faked a tracking number, that they got somewhere else.  They purchase wasn't through amazon - but they used an amazon tracking number and claimed it was for my item.  I had to go through my credit card and cancel the order for  fraud/non-providing the item I ordered.

call your credit card compnay.

Posted
8 hours ago, Frances said:

Is that how Amazon normally ships? I rarely order from them on principle, but it’s incredibly rare for any of the other places I order from to use the USPS.

They have contracts with the post office for small items and UPS for larger items. This first started maybe 7 years ago. I’m close enough to a warehouse now that a bit more than 60% of my orders come by Amazon truck directly. 

Posted
9 hours ago, Frances said:

Is that how Amazon normally ships? I rarely order from them on principle, but it’s incredibly rare for any of the other places I order from to use the USPS.

I've gotten a couple/three Amazon deliveries via the USPS in the last year or so. Those were from third party sellers. Items sold by or fulfilled by Amazon, which seems to be about 99+ percent of our orders, come via their van.

  • Like 2
  • 2 months later...
Posted

Yes. They lie all the time now. It used to be some things were two-day delivery, and that's when you got them. Now they lie about every single package (OK, there are rare flukes) and tell you "It's coming tomorrow! OK, day after! OK, maybe in a few days!" If they would just tell the truth, I'd settle in for the long wait. It's the lying and getting your hopes up that is irritating.

  • 2 weeks later...
Posted

They JUST did this to me.   Ordered in in late November  showed the item shipped a couple days after ordering and tracking all the way up to being 'delivered'  to my  porch.  Told them last night it never showed up but today my original tracking number shows it hasn't even left their warehouse.  Was supposed to be delivered on Dec 3 and was notified it WAS delivered that day... only to now find it hasn't left the warehouse.   

They did that to me  a few years ago.  Ordered a bumper guard for my SUV  kept saying shipped then not shipped  and FINALLY tracking said  oops  it's lost in Commerce City , Co.  If I wait they'll ship me another   NOTHING STILL and I have my credit card statement to prove they took the money for it.  A crying shame that in most respects doing business is great  but then they decide to screw you .. they do it with a vengance.  What did we ever do to them to deserve being lied to?  Guess I'll have to start voting with my wallet and hopefully others will jump this lying sinking ship called Amazon too.

 

 

 

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