Is this a reasonable discount?

[Calizzy]

We are staying at an airbnb for 4 weeks. The place has 5 bedrooms and 2 bathrooms. 1 of the showers is broken, so we are down to 1 shower. For 3 weeks, it's just me, dh, and 4 kids and we can manage. For 1 week we have family visiting (6 adults 2 kids- feel free to eye roll our covid decisions). So this week the shower is quite a problem. We paid $2800 for the month and she has offered us a 50% discount for the inconvenience. I feel like that's way too much! I think $500 would be plenty. Dh thinks if she has offered it- it's fine to accept. I know that I am a very simple person and not much bothers me, so I'm trying to get other opinions about what is reasonable. What do you think? Would you tell the owner that 50% off is too much?

[Jean in Newcastle]

I would accept what she offered.  She knows that even though you think that six people with one shower is no big deal, that it is an inconvenience that you shouldn't have in a place that you are paying for.  And of course adding double that amount of people makes it even worse. 

Edited December 22, 2020 by Jean in Newcastle
weird grammar

[MercyA]

Accept it. Maybe there is something else wrong and she knows you won't complain with the discount. 🙂 

Seriously, she would not have offered if she felt it was too much.

[katilac]

Accept it. Give her a good rating for customer service.

[JustEm]

I do think the discount is way too much but likely she is going above and beyond for the good review.  

[Katy]

It’s probably double the price difference between a place with one less bathroom. Accept the difference and give her a great review. 

[SKL]

I think it is very generous, but it was her call.  Leave her a good review after.  🙂

[Forget-Me-Not]

Accept and leave a nice review. 

[mommyoffive]

Wow, that is crazy she gave you that much of a discount.  Maybe this has happened before ?  So you are going to have 12 people with one shower?  That sounds like a huge PIA to me.  

[JustEm]

we stayed somewhere once with my siblings and their families so about 50 people.  We got a stomach bug, which we know came from prior to getting the house because I started feeling sick in the car on the way there.  Anyway, about half of the people on the trip ended up violently ill during our stay.  Some of the younger kids didn't make it in time to a trash bin or toilet.  So, we ended up contacting the people to let them know what happened and that a recliner needed to either be professionally cleaned or replaced.  We of course said we'd pay any fee to get that remedied.  Instead of accepting our money they ate the cost.  We knew 100% that we didn't get sick there and that we caused the damage.  But the raving review we left afterwards (we left the puke part out of it but expressed how thankful we were for them not charging us for some damage a kid did)  was probably more valuable to them than the payment to have the recliner cleaned. especially since they were going to replace the living room furniture soon anyway

[alisoncooks]

Maybe it's a standard Airbnb discount? We stayed at one last Christmas that had a couple of tiny issues related to cleanliness -- and when I notified the owner, he refunded us 50%. I thought it was a lot but whatever. (Also, our stay was much smaller place/price.) 

[GoodGrief3]

A lot of people would have left and asked for a full refund after booking a place with two showers only to find just one is functional. She is probably pleased that you stayed. The discount is reasonable.

[skimomma]

That is super generous.  Like others have said, the reviews are a very big deal to AirBnB owners.  Just one poor review can tank a place.  Dh and I stayed in a place a couple of years ago during a very stressful week of moving someone out of their home and into assisted living.  Within a few hours of checking in, we realized the place was teaming with big carpenter ants.  We immediately notified the owners.  Their solution was to provide us with a cheap vacuum cleaner.  We had to vacuum the whole place every time we returned home and first thing in the morning.  We were so busy and stressed about the move that we just did not have time to deal with this the way we normally would and just put up with it.  Each night, I had to put the vacuum outside because we could HEAR the captives inside!  I was mad.  

But then it got worse.  

Two days before we were to leave, we came home late at night to find these huge ants were now FLYING around the apartment. They were so insanely gross.  I just could not deal.  At midnight we packed everything up and moved into a hotel.  We called the owners.  They acted all benevolent about refunding the last two nights.  Nights we were not there and were paying much more to stay elsewhere.  An elsewhere with no kitchen or other amenities we were relying on to get through the difficult week.  I feel they should have offered much MUCH more.  At the very least, they should have refunded us the two nights plus the extra cost we were paying for the hotel.  Then they had the gaul to beg us to not leave a bad review.  Nope.  Sorry.  Even if they had offered more reasonable compensation we would have been honest in our review.  However, we may have been less compelled to post the photos of the giant flying ants....which we most certainly did.  I felt bad for them personally, but that is no way to run an AirBnB!

 

[Dmmetler]

I'd accept it and leave a good review. I suspect that this year, especially, there just plain aren't as many people who are willing to rent, and keeping some of the money is better than having you request a refund and go elsewhere for a month.