historically accurate Posted January 19, 2019 Share Posted January 19, 2019 I purchased a self paced class on Wednesday. Unfortunately, I did it while my computer was on the demo account. I have since sent two emails and no response yet. Is Mr. D Math usually quick to respond? I sent an email through the contact me link right after I ordered on Wed. and realized it never asked me to set up an account. Friday I sent an email to Tammie as directed on the "Thank you for your order" page. Everything showing an order is there on the demo page, but I can't get to the complete class. I was hoping after I realized my mistake to do all of my printing this weekend and have kid start Monday, but it's looking like we'll have to push that back since she can't login. I was originally wanting her to start Thursday as I was going to print Wednesday night. Ugh! Quote Link to comment Share on other sites More sharing options...
alisoncooks Posted January 19, 2019 Share Posted January 19, 2019 I sent an email for an issue, and iirc, it did take a day or two to get a reply. 1 Quote Link to comment Share on other sites More sharing options...
taffnus Posted January 25, 2019 Share Posted January 25, 2019 When I contacted them, it took a couple days but then they were on it. Quote Link to comment Share on other sites More sharing options...
historically accurate Posted January 25, 2019 Author Share Posted January 25, 2019 It was corrected very quickly after they got the info they needed from me - it took a few days (holiday weekend), but it was done in 10 minutes after I responded to their email. Quote Link to comment Share on other sites More sharing options...
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