AimeeM Posted February 25, 2018 Share Posted February 25, 2018 First, we've been using Audible (with no changes to our account) for years. As of a few months ago, we haven't been able to add any new books, and our credits (which we pay monthly for) expire, so we are paying for a service we have no access to. The error message we receive is that the title (every single title we click on) isn't available for purchase in our country. We're in the United States and always have been. We called customer service months ago and they "opened a ticket" to investigate. I'm on the phone with them again (now) and when they checked the ticket, no progress had been made to resolve the issue. Anybody else having this issue? 1 Quote Link to comment Share on other sites More sharing options...
KingM Posted February 25, 2018 Share Posted February 25, 2018 Check all your personal info, first of all, to make sure you didn't get hacked. Barring that, did you try to access your account when you were out of the country? There's some strange reason why it thinks you're living abroad. Quote Link to comment Share on other sites More sharing options...
AimeeM Posted February 25, 2018 Author Share Posted February 25, 2018 Check all your personal info, first of all, to make sure you didn't get hacked. Barring that, did you try to access your account when you were out of the country? There's some strange reason why it thinks you're living abroad. Just did. Everything looks fine. The last trip out of the country my husband took was to Germany -- well over a year ago, and he didn't try to use Audible when he was out of the country; we've only been having this issue the past few months. Nobody else in the household has ever traveled outside of the country. Quote Link to comment Share on other sites More sharing options...
Rachel Posted February 25, 2018 Share Posted February 25, 2018 Have you updated your app recently? Maybe you got a version for another country? Does it work on any of your devices? Quote Link to comment Share on other sites More sharing options...
AimeeM Posted February 25, 2018 Author Share Posted February 25, 2018 The app works fine. We're able to access all of our previously purchased books on it. When we try to purchase new books, on the other hand, it's a no-go (and from every device we've tried, including my Mac, phone, etc.). 1 Quote Link to comment Share on other sites More sharing options...
KingM Posted February 25, 2018 Share Posted February 25, 2018 Have you tried logging in from a different device? Quote Link to comment Share on other sites More sharing options...
Tangerine Posted February 25, 2018 Share Posted February 25, 2018 I think I would call to cancel my account. Months of waiting is ridiculous. Maybe they’ll be able to miraculously fix the issue and credit the time you spent waiting. 2 Quote Link to comment Share on other sites More sharing options...
Rachel Posted February 25, 2018 Share Posted February 25, 2018 Do you have something on your internet that masks your ISP? Maybe the signal it’s sending Amazon is from out of the country? 1 Quote Link to comment Share on other sites More sharing options...
Mergath Posted February 25, 2018 Share Posted February 25, 2018 Are you using a pc to access it? Which browser are you using? Quote Link to comment Share on other sites More sharing options...
AimeeM Posted February 25, 2018 Author Share Posted February 25, 2018 We've tried using our laptops, tablets, and phones to access it. I can access it fine -- but from every single device we've used, we can't purchase from the store, with the same error message (that the title isn't available in our country). Quote Link to comment Share on other sites More sharing options...
Mergath Posted February 25, 2018 Share Posted February 25, 2018 That's so weird that they won't help you. Are all your devices logged into Amazon.com and not Amazon.co.uk or some other regional one? Are all of your kindles and other devices set to the US? Apparently you can go to Amazon and change that in the settings tab in "Manage Your Content and Devices." If neither of those things is the culprit, I'm not sure what else it could be. Quote Link to comment Share on other sites More sharing options...
ondreeuh Posted February 25, 2018 Share Posted February 25, 2018 Audible told me that they determine your country by your billing address (hence why I can use the US Audible site, since my billing address is an APO). I would delete your CC info and resubmit it- just to see if that works. 1 Quote Link to comment Share on other sites More sharing options...
Lanny Posted February 25, 2018 Share Posted February 25, 2018 Disregarding that the "Customer Service" you have received from them for months since reporting this issue sucks and that you have been paying for something you cannot use... It might sound like their Server is GEO IPing you and thinks, from the IP addresss your ISP has assigned to you (whether it is a Dedicated or Dynamic IP address, probably Dynamic) that you are located in a country where they do not do business. HOWEVER, if that were true, probably, when you browse to their web site, you would see a message that says that you are in a country they block, or prohibited, or something like that, and you are not seeing that message... If you can explain this (probably better in Black and White) in a FAX or email, possibly someone will help you with your issue. I suspect the best thing would be for them to transfer your account information, with all of the things you have purchased over the years, into a new account. That would require updating the account information in each device you use to access it, but may be the only way to get around this issue. If your ISP has purchased a Block of IP addresses that were previously used elsewhere, it can take a long time for those to be updated in the GEO IP data bases that are used. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.