Janeway Posted October 10, 2016 Share Posted October 10, 2016 (edited) I am so fed up with our bank. They are being such jerks over this. We have been assigned one person, one who is clearly not doing his job. He has a thick accent and I think is from overseas. His voicemail is always full. It has been over two months and we are still here, dangling, with no answers. Even when all this is resolved, we are changing banks. They claimed credit card protection at this bank, but, they have been rude and clearly do not have their acts together. I know someone commented before that the worst thing I could do is cancel the account while the dispute is still going on. Can anyone please expand on that? Because this is just frustrating and stressful. It is a Chase Visa in case that helps. We have excellent credit so we could switch to anywhere for banks. Edited October 10, 2016 by Janeway 1 Quote Link to comment Share on other sites More sharing options...
Lang Syne Boardie Posted October 10, 2016 Share Posted October 10, 2016 I am so fed up with our bank. They are being such jerks over this. We have been assigned one person, one who is clearly not doing his job. He has a thick accent and I think is from overseas. His voicemail is always full. It has been over two months and we are still here, dangling, with no answers. Even when all this is resolved, we are changing banks. They claimed credit card protection at this bank, but, they have been rude and clearly do not have their acts together. I know someone commented before that the worst thing I could do is cancel the account while the dispute is still going on. Can anyone please expand on that? Because this is just frustrating and stressful. It is a Chase Visa in case that helps. We have excellent credit so we could switch to anywhere for banks. Sorry about your problem, but I don't understand how your clerk's accent affects his competency? Quote Link to comment Share on other sites More sharing options...
Janeway Posted October 10, 2016 Author Share Posted October 10, 2016 Sorry about your problem, but I don't understand how your clerk's accent affects his competency? I can hardly understand what he says and when I ask him questions, he does not seem to understand and does not answer. 3 Quote Link to comment Share on other sites More sharing options...
Anne Posted October 10, 2016 Share Posted October 10, 2016 If it were me, I would stop using the current account and open a new one. I would *not* cancel the current account until the dispute is settled. But I would see no reason not to start using a different account. Anne 1 Quote Link to comment Share on other sites More sharing options...
QueenCat Posted October 10, 2016 Share Posted October 10, 2016 Why is the bank involved in a credit card dispute? Even if they issue the credit card, disputes are normally dealt with by the credit card company, not the bank. I wonder if that is part of the problem. Since credit cards don't impact your checking or savings, I don't see why you have to wait to change. Debit cards would be a whole different story. 2 Quote Link to comment Share on other sites More sharing options...
marbel Posted October 10, 2016 Share Posted October 10, 2016 Why is the bank involved in a credit card dispute? Even if they issue the credit card, disputes are normally dealt with by the credit card company, not the bank. I wonder if that is part of the problem. Since credit cards don't impact your checking or savings, I don't see why you have to wait to change. Debit cards would be a whole different story. This is what I was going to ask. What does your bank (checking/savings accounts) have to do with a credit card dispute? 1 Quote Link to comment Share on other sites More sharing options...
Lanny Posted October 10, 2016 Share Posted October 10, 2016 If you would like them to resolve the dispute in your favor, I believe the chance of that happening will be greatly diminished, if you change banks before the issue is settled, one way or another. Can you request someone else to be your contact in the bank? Quote Link to comment Share on other sites More sharing options...
Janeway Posted October 10, 2016 Author Share Posted October 10, 2016 This is what I was going to ask. What does your bank (checking/savings accounts) have to do with a credit card dispute? we have our credit card through Chase bank. Quote Link to comment Share on other sites More sharing options...
Um_2_4 Posted October 10, 2016 Share Posted October 10, 2016 I have several credit cards through Chase and they are our main bank. I would ask to speak to a supervisor at this point and time. All my interactions with chase cc services have been easy, even when we had our acct #s stolen and had to go through that paperwork. Sounds like you got an agent who is dropping the ball. The staff in the branches have nothing to do with the CCs. Although I think you can pay your CC bill in the branch. Quote Link to comment Share on other sites More sharing options...
marbel Posted October 10, 2016 Share Posted October 10, 2016 we have our credit card through Chase bank. I still think they are separate and you should work directly with the credit card division to settle a dispute, not the bank division. But as a pp said, if you want to change banks, open a new account and start moving money into it, but don't close the old account right away, till the dispute is settled. Quote Link to comment Share on other sites More sharing options...
Janeway Posted October 11, 2016 Author Share Posted October 11, 2016 By bank, I didn't mean the physical building, I meant the financial entity. Quote Link to comment Share on other sites More sharing options...
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