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What do we do? Visual Link Spanish grading info disappeared from son's computer.

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Well, that's it in a nutshell.  I'm supposed to turn in grades the first week in March, and without those grades, I'll just have to give a good estimate for an average for Spanish.  I have no idea why the grades went "poof".  I have emailed VLS, but they are not being quick about giving me an answer.  Does anyone here have an idea what we might try to recover the grades?




PS.  He is working on their Volume 3, and the program is installed on son's computer.  The VLS company asked these about these two things specifically. 

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