schsmom Posted January 11, 2016 Share Posted January 11, 2016 So I have been struggling all year with this new program. We purchased a brand new Geometry curriculum from TT last fall. When we originally purchased it we had an issue with the disc in our computer died all of a sudden. So we purchased a new drive for the computer. After doing this the program still would not work stating URL not found. I spent countless hours on the phone with TT to no avail. They sent me multiple discs and we still couldn't get them to work. So I bit the bullet since TT said it must be my computer. I bought a brand new one. Guess what?!?! It still won't work. I then called support again and they sent out all new discs....guess what?!?! They still won't work consistently. One works one doesn't. The new error message is an adobe flash player script error that freezes my computer when it happens. Anyone else having this issue? If so did you come up with a fix? I have reloaded the program so many times its not even funny anymore. Thoroughly Frustrated Mom Quote Link to comment Share on other sites More sharing options...
MarkT Posted January 11, 2016 Share Posted January 11, 2016 (edited) try use Google Chrome browser with Flash installed OR you may have to an older version of Flash FYI for the future - don't buy a new computer - it is the SW that really counts you could try it with Ubuntu Linux on the older computer since you have that one also if new computer has Windows 8.x - update NOW to Windows 10 Edited January 11, 2016 by MarkT 1 Quote Link to comment Share on other sites More sharing options...
schsmom Posted January 11, 2016 Author Share Posted January 11, 2016 I have a Mac Quote Link to comment Share on other sites More sharing options...
MarkT Posted January 12, 2016 Share Posted January 12, 2016 I have a Mac can you trade your new Mac for a Windows box? contact Apple for support they don't like Flash at all so good luck I know iPhones and iPads do NOT support Flash at all not sure about Mac Quote Link to comment Share on other sites More sharing options...
ktgrok Posted January 13, 2016 Share Posted January 13, 2016 My son runs TT Geometry on his macbook with no issues that I know of. Quote Link to comment Share on other sites More sharing options...
MarkT Posted January 13, 2016 Share Posted January 13, 2016 My son runs TT Geometry on his macbook with no issues that I know of. Adobe supports up to Mac OS 10.11 here https://get.adobe.com/flashplayer/otherversions/ Quote Link to comment Share on other sites More sharing options...
SparklyUnicorn Posted January 13, 2016 Share Posted January 13, 2016 Could you try it on a friend's computer and see if it works? Quote Link to comment Share on other sites More sharing options...
Serenade Posted January 13, 2016 Share Posted January 13, 2016 I have a Mac My DH just transferred our TT from my office computer to the boys' computer, and he had a lot of issues getting it set up. I wish I understood what he did, but I don't. It doesn't work the same way upstairs as downstairs. When I check my son's work, I have to log in a different way -- the curser doesn't move to the log-in space, and DH set up some kind of application that pops up in the upper right-hand corner of my screen, and I have to type random letters into that, and then I can type my log in. I don't get it at all. We have Macs, too, so TT must not interface very well with Macs, particularly the new operating system. I think the boys have the new operating system whereas I have the old. I know this doesn't help you, but I thought you might like to know that you are not alone in having problems with TT on a Mac. Quote Link to comment Share on other sites More sharing options...
J-rap Posted January 13, 2016 Share Posted January 13, 2016 I wonder if you could bring it to the Apple Genius Bar and maybe they could help you? Maybe it's a small Apple issue where some little thing needs to be addressed. We used that DVD in multiple Apples and never had a problem, but our computers are at least 5 years old now. Quote Link to comment Share on other sites More sharing options...
saja1029 Posted January 13, 2016 Share Posted January 13, 2016 There is supposed to be a download from TT for users with El Capitan. But, I would imagine if you already talked with TT that you already did this?? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.