DawnM Posted December 31, 2015 Share Posted December 31, 2015 UGH. That was stupid. I called and was placed on hold. Then they came on and said, "Your wait time is greater than 15 minutes. If you would like to be called back, please press 1." I pressed 1 and hung up. They called me back within 2 minutes, and then put me on hold for 15 more minutes with no option for a call back. Never mind that they couldn't help me and then transferred me over to another hold, where I have been an additional 17 minutes and still holding. 1 Quote Link to comment Share on other sites More sharing options...
mom2bee Posted December 31, 2015 Share Posted December 31, 2015 *grrr* I hate when that happens. Put the phone on speaker, mute and go do something while you wait for a person to come on line. 2 Quote Link to comment Share on other sites More sharing options...
kewb Posted December 31, 2015 Share Posted December 31, 2015 That stinks. I have always had a person call me back when I do that option. 1 Quote Link to comment Share on other sites More sharing options...
Lanny Posted December 31, 2015 Share Posted December 31, 2015 I love it when people call me and then they expect me to hold for them. I didn't call them, they called me, but they are not ready to talk with me. Their time is more important than my time and they are obviously much more important than I am. Very rude as in your example. 3 Quote Link to comment Share on other sites More sharing options...
Peach Posted December 31, 2015 Share Posted December 31, 2015 The only thing more frustrating than this? I was in a queue for an online support chat. Watched it count down from 35 people ahead of me to...being NEXT. A few seconds later, it cancelled the chat saying no one was available to assist me. I wanted to throw things. :) 2 Quote Link to comment Share on other sites More sharing options...
Carol in Cal. Posted December 31, 2015 Share Posted December 31, 2015 What I hate is people who call and expect me to know that they 'tried'. Hello, people, if you don't leave a message I don't in fact know that. I am not a mind reader. Only cell phones record this stuff, and if you have an unlisted number even they don't enable calling back. 1 Quote Link to comment Share on other sites More sharing options...
DawnM Posted December 31, 2015 Author Share Posted December 31, 2015 I hung up after the 15 minutes plus an additional 35 after the call back. I will try again next week. This is an insurance company so I am wondering if they are getting a lot of "end of year" calls today. 1 Quote Link to comment Share on other sites More sharing options...
SparklyUnicorn Posted December 31, 2015 Share Posted December 31, 2015 Oh gawd. Maybe they are short staffed due to vacation or something. Quote Link to comment Share on other sites More sharing options...
goldberry Posted December 31, 2015 Share Posted December 31, 2015 Funny, I am browsing right now while I am on hold. I have called this place three times and each time had to hang up because the hold got too long and interfered with something I needed to do...Grr. Quote Link to comment Share on other sites More sharing options...
JFSinIL Posted December 31, 2015 Share Posted December 31, 2015 I tends to press NOTHING as that seems to kick my call out of the holding loop and to a live person pretty fast. This only works when the recorded voices expects you to press 1 for English, or select a department, etc. . 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.