Kathryn Posted December 17, 2015 Share Posted December 17, 2015 (edited) On 11/29, I placed a large Lego order from their online shop. I made two smaller orders the same day. On 12/02, all three had tracking information sent to FedEx and the two smaller orders began moving (they arrived three days later). On 12/05, I emailed Lego to inquire about the larger package as it still hasn't begun moving according to the tracking. On 12/06, it arrived at its first FedEx location, three states away from me. On 12/07, they replied to my email saying that the box was now moving and would be here By the 12th. On 12/12, I emailed again to say that it hadn't moved since it supposedly arrived at FedEx and it certainly didn't arrive that day. I never got a reply, but... On 12/14, it appeared at a FexEx location one state away from me and with a new arrival date of 12/17. On 12/15, it left there, shipment information was sent to the USPS, and it was in transit to the USPS in my city. It never said the USPS got it, and my other packages delivered in the same manner have all said that the same day it was listed as in transit to my local USPS. The mail has come and gone today. It obviously wasn't there. I don't even know who to contact at this point. This was THE big gift of Christmas and I'm concerned it's not coming. Edited December 17, 2015 by Kathryn Quote Link to comment Share on other sites More sharing options...
cjzimmer1 Posted December 17, 2015 Share Posted December 17, 2015 Ugh I'm sorry you have to deal with this. Every single order I've had this year from FED EX has had the same issues. Slow to no movement, delivery dates extended repeatedly or no tracking information available at all. My UPS orders have been find and on time (or early) but FED EX has been bad news. I would probably give it a few days to see what the post office does with it. Mine doesn't usually handle the transfer/delivery that fast but I usually plan for at least 2 days for that. I'd be calling Lego on Monday if it hadn't arrived (they'd still have time to rush ship it if it's truly lost). Quote Link to comment Share on other sites More sharing options...
UCF612 Posted December 17, 2015 Share Posted December 17, 2015 I'd contact Fed Ex. Seems like the issue lies with them not Lego at this point. Super frustrating though! I hope it arrives today and is just on a different truck. Quote Link to comment Share on other sites More sharing options...
Pink and Green Mom Posted December 17, 2015 Share Posted December 17, 2015 I absolutely hate that Fedex and UPS use the USPS for the end leg of delivery. I mean I get it, but ugh. The post office.... I hope everything works out for you. 2 Quote Link to comment Share on other sites More sharing options...
SebastianCat Posted December 17, 2015 Share Posted December 17, 2015 I had a similarly slow shipment from LEGO last year. My stepmom bought a big set for my DS and had it shipped direclty to us. I just looked back at old emails, and saw that it was on this day last year that I hadn't gotten any shipment notification or results yet. My stepmom called LEGO, chewed someone out, and they sent it overnight in time for Christmas. Very frustrating....but when I read your first post here, it sure sounded like deja vu. I would definitely call LEGO if you haven't received it by Friday. There's still time for them to send it in time for Christmas. On another note, it seems that for the past two weeks ALL of my packages have gotten pushed back from their original delivery date. I've also noticed that Amazon has been shipping things out in much smaller batches. I've placed several orders for 3 or 4 items that have arrived in 3 or 4 separate packages, which seems weird to me. Quote Link to comment Share on other sites More sharing options...
mamiof5 Posted December 17, 2015 Share Posted December 17, 2015 I'd give it til tomorrow at the latest (not waiting til Friday). From what I've heard I wouldn't be confident of overnight delivery at this point. You need that package in your house now. Good luck!!! Quote Link to comment Share on other sites More sharing options...
happi duck Posted December 17, 2015 Share Posted December 17, 2015 I'd keep after Lego...the company they hire to deliver is *their* problem to deal with not the customer. They should be overnighting a replacement at some point and then sending you a return shipping label if the other shows up. 3 Quote Link to comment Share on other sites More sharing options...
Kathryn Posted December 17, 2015 Author Share Posted December 17, 2015 I figure I'll email at midnight tonight if I'm up and perhaps call in the afternoon since it's Friday. I'm so tired of worrying about this package! Quote Link to comment Share on other sites More sharing options...
AmandaVT Posted December 17, 2015 Share Posted December 17, 2015 I'd call Lego - I've had really good luck talking to their customer service in the past. they're really nice! Quote Link to comment Share on other sites More sharing options...
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