SpecialClassical Posted August 30, 2013 Share Posted August 30, 2013 Today I bought a floor model elliptical machine for $199. I made sure to stand by it because there were a range of machines at that price and that one was the highest quality and value. It was originally $1000. I paid for it, the salesman marked it sold and told me he would put it "away". My husband went to pick it up and it can't be found. So, if they don't find it should they find another floor model of the same kind, refund the money, or exchange for a cheaper version? Quote Link to comment Share on other sites More sharing options...
Amy in NH Posted August 30, 2013 Share Posted August 30, 2013 They should give you the model you bought whether it is floor demo or not. Quote Link to comment Share on other sites More sharing options...
RoughCollie Posted August 30, 2013 Share Posted August 30, 2013 You paid for it. It is yours. If the store can't find it, they had better give you the exact same model because they were responsible, legally, for keeping it for you. Quote Link to comment Share on other sites More sharing options...
SpecialClassical Posted August 30, 2013 Author Share Posted August 30, 2013 Really, because I was thinking the same thing, but thought maybe I was being selfish. Quote Link to comment Share on other sites More sharing options...
Tiffnkids Posted August 30, 2013 Share Posted August 30, 2013 They should give you the model you bought whether it is floor demo or not. Yep Quote Link to comment Share on other sites More sharing options...
Catwoman Posted August 30, 2013 Share Posted August 30, 2013 What I want to know is how they went about losing an elliptical machine. :glare: It's not like someone could have stuck it in a drawer and then forgotten where they put it. I think what they mean is that they sold it to someone else. Idiots. :angry: I hope you're able to straighten it out and get what you paid for. Quote Link to comment Share on other sites More sharing options...
SpecialClassical Posted August 30, 2013 Author Share Posted August 30, 2013 We found put what happened- they think. Another customer bought the same exact floor model and they were given ours by mistake. So the store gave us theirs. The other customer paid first for a machine that we now have. The store told my husband the one they eventually gave him is in better shape. So the other customer got cheated or the store is lying to make us feel better. My husband was pressed for time because of the screw up and had to go get my son from a school retreat. Should I call the manager and insist the other customer be told about the mess-up? Quote Link to comment Share on other sites More sharing options...
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