Georgiana Daniels Posted May 14, 2013 Share Posted May 14, 2013 Has anyone gotten an answer from Lively Latin as to why their videos aren't working? The last time I emailed her I didn't receive a response. This is getting old. Quote Link to comment Share on other sites More sharing options...
boscopup Posted May 14, 2013 Share Posted May 14, 2013 She doesn't know and can't reproduce the problem. Quote Link to comment Share on other sites More sharing options...
Georgiana Daniels Posted May 14, 2013 Author Share Posted May 14, 2013 You have got to be joking. Wow. It's not like she's just getting one or two emails. You'd think she'd be a little more diligent in finding a solution. I guess that nails the decision in whether or not to continue with LL Book 2. Quote Link to comment Share on other sites More sharing options...
boscopup Posted May 14, 2013 Share Posted May 14, 2013 She's updating the site soon, so I'm hoping that would fix it. I think dropping Flash and using html 5 would probably fix it, but oh well. Quote Link to comment Share on other sites More sharing options...
Georgiana Daniels Posted May 14, 2013 Author Share Posted May 14, 2013 I hope so. It would be nice there were some kind of announcement. Thanks! Quote Link to comment Share on other sites More sharing options...
nrself Posted May 14, 2013 Share Posted May 14, 2013 They've been working fine for us. Quote Link to comment Share on other sites More sharing options...
Georgiana Daniels Posted May 14, 2013 Author Share Posted May 14, 2013 They've been working fine for us. What video player and browser do you use? You might have the magic combination! Quote Link to comment Share on other sites More sharing options...
Ravin Posted May 14, 2013 Share Posted May 14, 2013 Until yesterday I hadn't had a problem with them; yesterday the streaming wasn't buffering adequately and it kept freezing up, which was annoying enough that DD actually preferred to have ME teach her the lesson. I hope she gets it straightened out soon! Quote Link to comment Share on other sites More sharing options...
Shellydon Posted May 14, 2013 Share Posted May 14, 2013 We've never had a problem. We watch a lesson yesterday and today. I use FireFox. Quote Link to comment Share on other sites More sharing options...
LND1218 Posted May 14, 2013 Share Posted May 14, 2013 We haven't had a problem at all with them. Quote Link to comment Share on other sites More sharing options...
Stuart Posted May 15, 2013 Share Posted May 15, 2013 I have had it with this!! I really wish I didn't buy it. So unreliable! I have used every browser and tried every trick. Sometimes it works sometimes it doesn't. Quote Link to comment Share on other sites More sharing options...
Stuart Posted May 15, 2013 Share Posted May 15, 2013 I just sent off a nasty email :/ I never do that but I am very frustrated! Quote Link to comment Share on other sites More sharing options...
mothergooseof4 Posted May 15, 2013 Share Posted May 15, 2013 They are working for me. I use Firefox. Also, I went through and downloaded them all to a flash drive so that I KNOW they are available when we need them. ETA: I was having trouble with her site a couple of weeks ago. I finally got an email through to her, and she was very helpful. I am sure she is just as frustrated with the issues as we have been. She said that in all of her years with this site she has never had issues until recently. She is hoping the upgrade will take care of the issues. Quote Link to comment Share on other sites More sharing options...
nrself Posted May 15, 2013 Share Posted May 15, 2013 Chrome and Adobe Flash 11.7.700.202 Quote Link to comment Share on other sites More sharing options...
PollyOR Posted May 15, 2013 Share Posted May 15, 2013 I started using LL before the videos but they sure are nice to have. I know I can live without them. BUT I haven't been able to get the videos to work at all for about a month (Chrome and Adobe Flash) and it is frustrating. Quote Link to comment Share on other sites More sharing options...
Shellydon Posted May 15, 2013 Share Posted May 15, 2013 It is so weird that some people are having trouble and some are not. If she can't reproduce the problem then sending mean and angry emails isn't going to help. I just tried it on Google Chrome and it worked just fine. Has everyone updated their browsers and Flash players to the newest versions, sometimes that helps. Quote Link to comment Share on other sites More sharing options...
Georgiana Daniels Posted May 15, 2013 Author Share Posted May 15, 2013 Received a response from Catherine Drown this morning! Basically, she doesn't have any idea why it wouldn't work for some people. It does work for her. She asked what area of the country I live in, thinking it might be a regional issue. She said there's a website update coming July 1, but she's going to ask the guy who's updating the site to check into this issue now. She asked us to give her 4-5 days to see what they can do. I'm pretty happy with that response. At least she's trying! Quote Link to comment Share on other sites More sharing options...
Halcyon Posted May 15, 2013 Share Posted May 15, 2013 works for me on the ipad.... Quote Link to comment Share on other sites More sharing options...
Georgiana Daniels Posted May 15, 2013 Author Share Posted May 15, 2013 I wonder if it would work for me on my tablet. Never thought of trying it. Might as well give it a shot! Quote Link to comment Share on other sites More sharing options...
boscopup Posted May 15, 2013 Share Posted May 15, 2013 I do wonder if it's IP address related. Using latest version of Firefox and Flash, it didn't work on any computer, tablet, or other device in my home. I had my friend try, and it didn't work on either of her computers. I had my dad try, and it worked on his. Then I tried again, having been a week since I'd first tried, and suddenly it worked! I imagine I may have had a different IP address by then. I downloaded all videos that night, so I no longer have to worry about it ( until we get to BB2!). I know what it's like to try to diagnose a website problem that I can't reproduce, so I really feel for her. Quote Link to comment Share on other sites More sharing options...
PollyOR Posted May 15, 2013 Share Posted May 15, 2013 Thanks for contacting her. We aren't going use the videos again until the fall (focusing on vocab memorization over the summer), so I've been in "hope it's fixed by fall" mode. Quote Link to comment Share on other sites More sharing options...
NittanyJen Posted May 15, 2013 Share Posted May 15, 2013 I've always had such helpful responses from her. I understand the frustration for sure, but I am with the other posters who are suggesting she may just be really perplexed by the problems too . . . in my past dealings with her, uncaring and unresponsive would never have been my descriptions, and even without the videos, it has been a great program; they are really supplemental to the program, not a core of it. Quote Link to comment Share on other sites More sharing options...
Georgiana Daniels Posted May 16, 2013 Author Share Posted May 16, 2013 She wrote back this morning and said she thinks her web guy found the problem and asked for me to try again. Interesting result: It's not that sometimes the videos work and sometimes they don't, it's that CERTAIN videos work and some don't. For example, 10.1 and 10.2 don't work, but 10.3 loads just fine. Can anyone else reproduce my result? I emailed her back and told her what I'd found. Quote Link to comment Share on other sites More sharing options...
boscopup Posted May 16, 2013 Share Posted May 16, 2013 When it didn't work for me, NONE of them would work. When it started working, ALL of them worked. Quote Link to comment Share on other sites More sharing options...
PollyOR Posted May 16, 2013 Share Posted May 16, 2013 Just went and checked it out. And yes, some work and some don't. Crazy! I made sure that my browser (Google Chrome) and Adobe Flash Player are up to date. Edit: Over the past month I have tried random videos and none of them worked. Today only 4.1 will not work. Quote Link to comment Share on other sites More sharing options...
boscopup Posted May 16, 2013 Share Posted May 16, 2013 Just checked several, including the ones not working for you guys. Down through chapter 5, all were working for me, and all of chapter 10 is working as well. I didn't check the others. Very, very strange. Quote Link to comment Share on other sites More sharing options...
Georgiana Daniels Posted May 16, 2013 Author Share Posted May 16, 2013 This is getting really strange. Well, at least it looks like LL is moving in the right direction :) Quote Link to comment Share on other sites More sharing options...
NittanyJen Posted May 17, 2013 Share Posted May 17, 2013 Okay, the website says to use Chrome or Firefox. It's more specific than that, apparently. The same video will NOT work in Chrome on my Mac laptop, but ran perfectly on Firefox on our desktop computer. Quote Link to comment Share on other sites More sharing options...
boscopup Posted May 18, 2013 Share Posted May 18, 2013 Okay, the website says to use Chrome or Firefox. It's more specific than that, apparently. The same video will NOT work in Chrome on my Mac laptop, but ran perfectly on Firefox on our desktop computer. When I was having a problem (and I'm not now), I tried both Chrome and Firefox, and neither one worked. It's not a browser issue. There may be some other issue they had that caused problems in IE, but I don't think it was this same video problem. When mine started working, I had not changed browsers or anything. Things were already uptodate when it wasn't working, and basically, it just suddenly started working for no apparent reason. Quote Link to comment Share on other sites More sharing options...
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