Elizabeth in MN Posted April 7, 2013 Share Posted April 7, 2013 I can't change my password. When I go to the proper place and fill out everything the program tells me that I have to fill out the whole form, but I am. I enter the current password, then the new password and then again the new password. The only thing I am *not* inputting is a change in my email address because I don't want to change my email address. I have signed out, dumped my cookies, come back and then signed back in again to no avail. What can I do? Quote Link to comment Share on other sites More sharing options...
Elizabeth in MN Posted April 21, 2013 Author Share Posted April 21, 2013 Not a single answer? Dude, so not cool. Quote Link to comment Share on other sites More sharing options...
TGHEALTHYMOM Posted April 21, 2013 Share Posted April 21, 2013 When I change mine on here... I get an email that I have to click on a link to get here...then I still have another email to open to get a temporary password that I copy and paste to sign in... then go to my profile and change it. I hope you get it worked out soon. Quote Link to comment Share on other sites More sharing options...
Elizabeth in MN Posted April 21, 2013 Author Share Posted April 21, 2013 Thanks for the comment, but I can't get to the email portion of the process. I guess I'll have to msg OtherJohn directly. Quote Link to comment Share on other sites More sharing options...
mommaduck Posted May 30, 2013 Share Posted May 30, 2013 I'm having the same issue.I Had to recover, putin the nonsense password, then went to change the password and it won't let me without changing the email. I don't want to change my email. Quote Link to comment Share on other sites More sharing options...
geodob Posted June 5, 2013 Share Posted June 5, 2013 In the change email box, you could try just typing in your same email address. Where it probably requires an email address typed in there, whether or not you want to change it. Quote Link to comment Share on other sites More sharing options...
Elizabeth in MN Posted June 13, 2013 Author Share Posted June 13, 2013 if you send an email to the admin, they can usually hlp. it does take a few days to get a response though... I'm going on two months of trying to change my password. It's still not fixed. Is there a special way to send an e-mail directly to an administrator? When I've e-mailed, I've used the "Contact Us" link. I've sent several e-mails since April, but none have been answered. This should link you to messaging OtherJohn directly. As far as I know, he's the only Admin here. Above OtherJohn is the Moderator, again I believe only one person controls that account. http://forums.welltrainedmind.com/index.php?app=members&module=messaging§ion=send&do=form&fromMemberID=60030 Quote Link to comment Share on other sites More sharing options...
Elizabeth in MN Posted June 21, 2013 Author Share Posted June 21, 2013 Yes, those are the steps I am taking. It still says "you must complete the entire form". I have had this problem with Windows 7 and with Ubuntu both running Google Chrome. Since I've been having the problem for so long the versions of Chrome have changed, but they are all the most recent version of Chrome. I keep my computers up to date with regards to patches, programs, and anti-virus stuff. I'll try and take screen shots, but I've never done that before and the add-on for Chrome that Google makes is being obtuse. Quote Link to comment Share on other sites More sharing options...
Elizabeth in MN Posted June 21, 2013 Author Share Posted June 21, 2013 Okay, I've done the screen grabs. Let's see if I can upload them now. The first step Quote Link to comment Share on other sites More sharing options...
Elizabeth in MN Posted June 21, 2013 Author Share Posted June 21, 2013 The second step Well, I'd upload it but I can't because my space is all taken up with the first picture. Can I email all four screen captures to someone? Quote Link to comment Share on other sites More sharing options...
[email protected] Posted June 21, 2013 Share Posted June 21, 2013 Elizabeth, email them directly to info@welltrainedmind.com and ask that they be forwarded to John. Moderator Quote Link to comment Share on other sites More sharing options...
daybreaking Posted June 23, 2013 Share Posted June 23, 2013 Can anyone please tell me what version of the browser this is happening in. I still cannot duplicate the issue. Also if someone can screen shot the page you are doing this with that might help. We're using the most current version of Firefox. I also just tried going through Internet Explorer and I couldn't change my e-mail address through that browser, either. Quote Link to comment Share on other sites More sharing options...
daybreaking Posted June 23, 2013 Share Posted June 23, 2013 Using a test account, I was able to change my password doing the following Click on my username (upper right hand side of screen) and select "my profile" Click on the Black button titled "Edit my Profile" Click on "Email & Password" on left side menu Fill out Only the "CURRENT password", "NEW password" & "Confirm NEW passord" Click "Save Changes" and it changes my password. Are these the steps you all are taking? This is exactly what I've tried (multiple times), except I was trying to change my e-mail, not my password. It's never worked for me, however. Quote Link to comment Share on other sites More sharing options...
Elizabeth in MN Posted June 23, 2013 Author Share Posted June 23, 2013 I've just sent them off. Sorry for the delay. Quote Link to comment Share on other sites More sharing options...
Elizabeth in MN Posted June 23, 2013 Author Share Posted June 23, 2013 This is exactly what I've tried (multiple times), except I was trying to change my e-mail, not my password. It's never worked for me, however. That's weird, because I *can* change my email address but not my password. Quote Link to comment Share on other sites More sharing options...
daybreaking Posted June 23, 2013 Share Posted June 23, 2013 That's weird, because I *can* change my email address but not my password. Very weird, indeed! :confused1: Quote Link to comment Share on other sites More sharing options...
Elizabeth in MN Posted June 24, 2013 Author Share Posted June 24, 2013 Praised be, this issue is finally resolved. I'm not sure what OtherJohn changed, because I had zeroed out/cleared all the fields before and JUST filled out the password change area. This is what finally worked. So if your web browser automatically fills in some or all of the form, delete those out of the form. Then fill in JUST THE ONE PART that you want to change. See if that works and post here : D Quote Link to comment Share on other sites More sharing options...
daybreaking Posted June 25, 2013 Share Posted June 25, 2013 Praised be, this issue is finally resolved. I'm not sure what OtherJohn changed, because I had zeroed out/cleared all the fields before and JUST filled out the password change area. This is what finally worked. So if your web browser automatically fills in some or all of the form, delete those out of the form. Then fill in JUST THE ONE PART that you want to change. See if that works and post here : D I'm glad it worked for you. Unfortunately, it's still not working for me (either to change my e-mail or my password), no matter what I do. :sad: Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.