LEK Posted December 12, 2012 Share Posted December 12, 2012 Has anyone else had trouble ordering through rainbow resources? I placed an order on 6 November, and received confirmation of that order. That is the sum total of our correspondence. There was no indication on this confirmation about backorders, just proof that the order had been placed. 3 weeks later my package arrived (apparently there were a few items on backorder, no prior notification of this at all) hence the delay, fine but 2 items were missing. Checking through the fine print on the invoice and these are still on back order. Ok, I guess they will arrive soon or I will be notified about their status, nope to both. Emailed them today by replying to the single email I have ever received from them, it is now over 5 weeks since placing my initial order so over 5 weeks since they had corresponded with me in any way to ask about the status of these 2 items and have just received a very rude response informing me that in future I need to include ALL correspondence in my enquiries (I had, that email IS IT!) and implying that I am being rude and impatient for hassling about my order, and that i should know its status, HOW I should know its status I have no idea, I have had no correspondence with them in 5 weeks! I am very disappointed in their service, that email was downright rude and insulting. I have waited 5 weeks with no correspondence whatsoever so I simply sent an email asking when they expect these items would be back in stock/when they will be posted. Is it too much to ask to be informed that the items are actually on back order, and even to inform me of when they will be/were posted? Honestly I feel that 5 weeks is a long time to have no idea about an order especially seeing these were relatively expensive items, my missing order was worth over $80. Very disappointed. Has anyone else had similar trouble before? Quote Link to comment Share on other sites More sharing options...
stansclan89 Posted December 12, 2012 Share Posted December 12, 2012 Rainbow Resource is a bit notorious for their slow shipping. Very slow. Extremely slow. And when I have dealt with them in the past, I have had better response using the phone over emailing. They didn't seem to like to be emailed. I hope you get this worked out soon... Quote Link to comment Share on other sites More sharing options...
LEK Posted December 12, 2012 Author Share Posted December 12, 2012 Unfortunantely international phone calls are not really an option to find out about my order. Quote Link to comment Share on other sites More sharing options...
jujsky Posted December 13, 2012 Share Posted December 13, 2012 Any possible way they have been corresponding with you, but the e-mails were sent to your spam folder? I've only ordered from them 3 time and I've never had an issue, but I have heard of other people having issues with them. In fact, I've heard of them being very rude when you call. My only contact with them ever has been through e-mail. Quote Link to comment Share on other sites More sharing options...
LEK Posted December 13, 2012 Author Share Posted December 13, 2012 No, I have checked my spam folder too, there has been no correspondence at all. I have contacted a friend who ordered the same day, she is still waiting on 4 items and has heard nothing from them in over 5 weeks either. Quote Link to comment Share on other sites More sharing options...
Bensmom Posted December 13, 2012 Share Posted December 13, 2012 That is terrible! I have placed several orders with them over a four year period and have never experienced anything like that. My last order was placed about 2 weeks ago (only 6 items) and it arrived super fast. I don't see why being an international order would make a difference, but perhaps it does. If they did not answer your questions about your order, I would definately be contacting them again and acknowledge that you have already made an inquiry and they had failed to provide a response. Hope it is worked out soon! Quote Link to comment Share on other sites More sharing options...
Eagle Posted December 13, 2012 Share Posted December 13, 2012 I've ordered from them twice and had great service (international to Canada). The first time I forgot to include an item and when I called the next day they were able to add it to the order. One item was back ordered and they sent an email letting me know. The full order shipped 2 days later. The second time I ordered through RR was this Black Friday. They shipped it during the weekend and it arrived a week ago. I was very happy with their service. Quote Link to comment Share on other sites More sharing options...
zoo_keeper Posted December 13, 2012 Share Posted December 13, 2012 I've always gotten my items, albeit slow when I compare it to Amazon (so spoiled, sigh). One time I did have an issue in that my order got eaten (i.e., all orders placed on a particular day were lost). I called them and it was explained very nicely over the phone. Quote Link to comment Share on other sites More sharing options...
awisha. Posted December 13, 2012 Share Posted December 13, 2012 I have ordered twice with RR. First time was perfect ( Ordered Jan/Feb this year and it only took a week or so to get to Australia). Second time was August this year. I had the initial email confirmation and then nothing. A week later I called them (the lady who answered was very nice) and they told me some things were on backorder and the whole thing would be sent next day. Took nearly a month to get here and the box was sent to Buenes Aires first!!! Next time I order (in a couple of months) I am going to be ringing them about shipping options and to check if any of my items are on backorder. It only cost me a couple of dollars to call the US from Australia. The phone call was no longer than 5 mins. Quote Link to comment Share on other sites More sharing options...
amyrobynne Posted December 13, 2012 Share Posted December 13, 2012 I ordered from them in July and received all but one item 3 weeks later (with no correspondence explaining why it took 3 weeks when originally everything was marked in stock). It was another 2 months I think before my last item arrived with no correspondence in the interim. It was weird. Quote Link to comment Share on other sites More sharing options...
Hunter Posted December 13, 2012 Share Posted December 13, 2012 Most of the time I get GREAT service from them, BUT service is inconsistent, and when it's bad, it can be REALLY bad. Quote Link to comment Share on other sites More sharing options...
abdesigns Posted December 13, 2012 Share Posted December 13, 2012 Everything I've ordered from them has had horribly slow shipping. So slow that I've stopped ordering from them. It just drove me too crazy to keep using them. Quote Link to comment Share on other sites More sharing options...
alisoncooks Posted December 13, 2012 Share Posted December 13, 2012 Everything I've ordered from them has had horribly slow shipping. So slow that I've stopped ordering from them. It just drove me too crazy to keep using them. :iagree: I've decided I'm willing to pay more just to get my orders quickly and without any worries... Quote Link to comment Share on other sites More sharing options...
Tenaj Posted December 13, 2012 Share Posted December 13, 2012 I had to reply to say that the past few weeks I've had excellent customer service from Rainbow. There was an item on my last order that was backordered. They shipped the rest of my order last week. Called me on Monday this week to tell me that the item wasn't expected in until December 17th but that they would ship it right away UPS ground and I should get it by Christmas. Today they called and had found out that the backordered item wouldn't be in until January. I ended up cancelling the item (because I found it elsewhere) but I thought it was really good of them to call me twice this week to keep me up-to-date. Maybe they are trying to improve because this was the first time I've ever had phone calls regarding backordered items. Quote Link to comment Share on other sites More sharing options...
elegantlion Posted December 13, 2012 Share Posted December 13, 2012 I think you have to understand them in order not to get bent about their shipping. I've done several smaller orders over the years with good success. The one time I placed a large order I was a little upset about how the books where simply thrown in the box. I'm anal about condition of books that I buy new. In those cases, I'm willing to pay a bit more for tracked shipping and well packaged books. CBD has good tracking, Amazon is still my go to place, but I'm passed the stage of buying a lot of packaged curriculum. I think they play a valuable role in homeschooling and they do provide service. It's just not consistent or entirely up to date as some other places. I know a lot of people who call after placing an order online to make sure nothing is backordered. Quote Link to comment Share on other sites More sharing options...
Alison in KY Posted December 14, 2012 Share Posted December 14, 2012 I've always had great service and usually fast delivery from them. Quote Link to comment Share on other sites More sharing options...
redsquirrel Posted December 14, 2012 Share Posted December 14, 2012 I only buy from RR when I have to. I find their shipping to be slow and, as mentioned previously, stuff is obviously thrown in the box. I have not been warned when something was back ordered only to have it show up weeks later. I would really like to know if something I order isn't in stock so I can make a decision about my order. Quote Link to comment Share on other sites More sharing options...
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