Umm....Amazon's return policy? Is this right!?

[funschooler5]

ETA: Well, I spoke too soon. I sent them an email before I posted here, and they already replied with an apology saying that they'd refund the $9.89! Now that's some fast customer service. I heard from them within the hour.

 

Back to your regularly scheduled programming. :D

 

So I bought a book on Amazon for $19.77,thinking it was hard cover. When I received it, it was paperback. My fault entirely, didn't read the description closely. I sent it back, knowing I'd have to pay 3.99 for shipping.

 

I just got my "refund" email saying they received the book:

 

Here's the breakdown of your refund for this item:

 

Item Refund: $19.77

Return Shipping Fee Refund Deduction: ($3.99)

Restocking Fee Refund Deduction: ($9.89)

 

We'll apply your refund to the following payment method(s):$5.89

 

$9.89 restocking fee?! If I'd known there was a fee at all, I never would have sent the book back...but $9.89?!!! Is this their normal procedure? So I'm getting back 5.89 and they get the book plus $13 of my money?

Edited September 26, 2012 by funschooler5
Update

[trlt]

n/m