funschooler5 Posted September 26, 2012 Posted September 26, 2012 (edited) ETA: Well, I spoke too soon. I sent them an email before I posted here, and they already replied with an apology saying that they'd refund the $9.89! Now that's some fast customer service. I heard from them within the hour. Back to your regularly scheduled programming. :D So I bought a book on Amazon for $19.77,thinking it was hard cover. When I received it, it was paperback. My fault entirely, didn't read the description closely. I sent it back, knowing I'd have to pay 3.99 for shipping. I just got my "refund" email saying they received the book: Here's the breakdown of your refund for this item: Item Refund: $19.77 Return Shipping Fee Refund Deduction: ($3.99) Restocking Fee Refund Deduction: ($9.89) We'll apply your refund to the following payment method(s):$5.89 $9.89 restocking fee?! If I'd known there was a fee at all, I never would have sent the book back...but $9.89?!!! Is this their normal procedure? So I'm getting back 5.89 and they get the book plus $13 of my money? Edited September 26, 2012 by funschooler5 Update Quote
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