Di3kids Posted September 4, 2012 Share Posted September 4, 2012 I've read some negative comments on the forum about Sonlight CS. I just wanted to give them credit for outstanding customer service today. I've used SL in the past and will be doing Core F this year. The woman I spoke with was helpful and humble and "made things right" with my current order. I know that no company is perfect, but I do believe that they are trying to meet the needs of homeschoolers in a professional way. Cheers for Sonlight! Quote Link to comment Share on other sites More sharing options...
rjand6more Posted September 4, 2012 Share Posted September 4, 2012 I've read some negative comments on the forum about Sonlight CS. I just wanted to give them credit for outstanding customer service today. I've used SL in the past and will be doing Core F this year. The woman I spoke with was helpful and humble and "made things right" with my current order. I know that no company is perfect, but I do believe that they are trying to meet the needs of homeschoolers in a professional way. Cheers for Sonlight! I have always had superior customer service with Sonlight. Quote Link to comment Share on other sites More sharing options...
Serenade Posted September 5, 2012 Share Posted September 5, 2012 I've been pleased with Sonlight customer service as well. Glad that CS got things worked out for you! Quote Link to comment Share on other sites More sharing options...
Denisemomof4 Posted September 5, 2012 Share Posted September 5, 2012 I have always had superior customer service with Sonlight. :iagree: Quote Link to comment Share on other sites More sharing options...
LG Gone Wild Posted September 5, 2012 Share Posted September 5, 2012 I have never had a problem although I hadn't had difficult problems to solve or that very many. Quote Link to comment Share on other sites More sharing options...
BigMamaBird Posted September 5, 2012 Share Posted September 5, 2012 I had to contact them once and they were very kind. Quote Link to comment Share on other sites More sharing options...
Rockhopper Posted September 5, 2012 Share Posted September 5, 2012 I accidentally had an ENTIRE core shipped to an old address. I didn't figure it out until it had ALREADY been delivered! I called in a panic. They sent a note to UPS to attempt a pick-up and redirect from that address, but assured me that if they couldn't retrieve it, they would re-send my entire order to my correct address at no additional cost to me. Totally my mistake - a $400 mistake, mind you - and they went way above and beyond to fix it for me. Quote Link to comment Share on other sites More sharing options...
GraciebytheBay Posted September 5, 2012 Share Posted September 5, 2012 I had great customer service from them as well. :) Quote Link to comment Share on other sites More sharing options...
kolamum Posted September 5, 2012 Share Posted September 5, 2012 :iagree: Quote Link to comment Share on other sites More sharing options...
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