Momof3littles Posted August 22, 2012 Share Posted August 22, 2012 This was my first scholastic order. I ordered on 8/20, and received a receipt in my inbox from Paypal. When I go back to the Scholastic site, I cannot log in at all. I have tried both of my email addresses and neither works. When I request my info be sent to my inbox, it doesn't recognize either email address. So I paid my $14, and now I can't access any of the materials I purchased. Is anyone else having this problem? At this point I feel like I should just file a Paypal claim because the entire process has been so full of problems. I paid for products and now can't access those products. Now I'm worried in reading other posts that even if I log in, I won't be able to download. Lesson learned, I guess. I always put stuff in my cart and then don't end up ordering. This time I ordered and I'm regretting it! When I search my inbox, I have a confirmation from Paypal that I paid, but nothing from Scholastic about registering on their site. Clearly I had to register to pay for my product. I assume I should have received some recognition that I registered on their site? Maybe that's part of why I can't log in? Yet my Paypal payment went through :glare: so they have my money. I just don't have my products. Quote Link to comment Share on other sites More sharing options...
Hunter Posted August 22, 2012 Share Posted August 22, 2012 That's a new one. I'd e-mail them. I can log in just fine. I can buy. I can download. It's just that all the $1.00 ebooks I have clicked on say "out of stock". Quote Link to comment Share on other sites More sharing options...
stripe Posted August 22, 2012 Share Posted August 22, 2012 This was my first scholastic order. I ordered on 8/20, and received a receipt in my inbox from Paypal. When I go back to the Scholastic site, I cannot log in at all. I have tried both of my email addresses and neither works. When I request my info be sent to my inbox, it doesn't recognize either email address. So I paid my $14, and now I can't access any of the materials I purchased. Is anyone else having this problem? I'd email them a copy of your paypal receipt, or call -- does it have an order number on your paypal receipt? How awful Quote Link to comment Share on other sites More sharing options...
Momof3littles Posted August 22, 2012 Share Posted August 22, 2012 I'd email them a copy of your paypal receipt, or call -- does it have an order number on your paypal receipt? How awful Yes, I emailed them and included my order number. Obviously I have a login or I wouldn't have been able to place my order. This is really frustrating. Quote Link to comment Share on other sites More sharing options...
Momof3littles Posted August 22, 2012 Share Posted August 22, 2012 That's a new one. I'd e-mail them. I can log in just fine. I can buy. I can download. It's just that all the $1.00 ebooks I have clicked on say "out of stock". Maybe I mistyped my email address, but I can't imagine I did so twice. It is like scholastic has no record at all of me, except...I have a receipt from Paypal that I paid, and it includes the details of my order, my total, and my order number :confused: Quote Link to comment Share on other sites More sharing options...
Nestof3 Posted August 22, 2012 Share Posted August 22, 2012 I'd email them a copy of your paypal receipt, or call -- does it have an order number on your paypal receipt? How awful They are very helpful on the phone. Quote Link to comment Share on other sites More sharing options...
xixstar Posted August 22, 2012 Share Posted August 22, 2012 Would love to hear if out-of-stock titles get restocked at some point. There were a few that I was interested in that I couldn't get. Quote Link to comment Share on other sites More sharing options...
macmacmoo Posted August 22, 2012 Share Posted August 22, 2012 Bummer, the first couple ones that caught me eye were out of stock. I suppose DH will be happy in that regard. Quote Link to comment Share on other sites More sharing options...
Momof3littles Posted August 22, 2012 Share Posted August 22, 2012 They are very helpful on the phone. My kids are not so helpful LOL ;) They are 8, 5.5, and 2...the 2 year old does not appreciate the need for a quiet phone call :glare: Quote Link to comment Share on other sites More sharing options...
stripe Posted August 22, 2012 Share Posted August 22, 2012 I logged into my account to see if it still existed, and it does, and it lists my previous orders. But! Some of the items are no longer in their catalog! Such as "Making Revision Matter." Also I was able to pull up a full preview of one of the items on my wish list. I hadn't before, or it wasn't working or something, or is only working for some. I clicked the magnifying glass to get it. I just don't understand this website. Quote Link to comment Share on other sites More sharing options...
Momof3littles Posted August 22, 2012 Share Posted August 22, 2012 So, I just got off the phone with Scholastic. I have a PP receipt with all of my items listed. I was billed. But apparently I should have gotten an order confirmation from Scholastic, and I did not get one. THe CS rep could see my order, and gave me an order # (which I did not have until now, as I never got a confirmation from the actual scholastic site. I did receive an itemized list of my items from paypal, with a receipt # from PP). The email they have is the one I've been using. She tried resetting my password and gave me a new one to try while I was on the phone with her. The site will not take my email or my password still :glare: Now it has been handed off to the tech dept to see what is going on. My email was entered correctly, no error on my end. She can see the order, and can see my email address, but I still cannot log in at all. They will call or email me when they know more. Quote Link to comment Share on other sites More sharing options...
Momof3littles Posted August 22, 2012 Share Posted August 22, 2012 (edited) I logged into my account to see if it still existed, and it does, and it lists my previous orders. But! Some of the items are no longer in their catalog! Such as "Making Revision Matter." So does that mean you can't access them even though you paid for them? So I should print everything I order ASAP (eta: assuming I ever manage to be able to log in to my account!) in case they decide to delete it from their catalog? :glare: Edited August 22, 2012 by Momof3littles Quote Link to comment Share on other sites More sharing options...
Nestof3 Posted August 22, 2012 Share Posted August 22, 2012 I phoned, and they are creating a work ticket for the technical support. The lady said they have changed their website, and there are kinks. Quote Link to comment Share on other sites More sharing options...
stripe Posted August 22, 2012 Share Posted August 22, 2012 So does that mean you can't access them even though you paid for them? So I should print everything I order ASAP (eta: assuming I ever manage to be able to log in to my account!) in case they decide to delete it from their catalog? :glare: I actually did download already, but it still has the download link -- I just think it's strange the item is no longer in their catalog. All my orders are still there with download links, so I don't feel overly alarmed, just sort of tired of them. Quote Link to comment Share on other sites More sharing options...
mybluesky Posted August 22, 2012 Share Posted August 22, 2012 I just ordered...the first time, after I signed in, shopped, and went through the ordering screens, my entire order disappeared and I was told my cart was empty. Ack! All that time shopping wasted! Fortunately, I found that if I went backwards through the screens, I could see what I had ordered. I reloaded the cart, and everything worked fine from there, including downloading. Phew! Quote Link to comment Share on other sites More sharing options...
Momof3littles Posted August 22, 2012 Share Posted August 22, 2012 I haven't heard back yet about accessing my account. No email or phone call yet. Hopefully I'll hear something soon. I know they are swamped but it is really frustrating to have been charged for products that I can't access. Quote Link to comment Share on other sites More sharing options...
kirstenhill Posted August 22, 2012 Share Posted August 22, 2012 I just ordered...the first time, after I signed in, shopped, and went through the ordering screens, my entire order disappeared and I was told my cart was empty. Ack! All that time shopping wasted! Fortunately, I found that if I went backwards through the screens, I could see what I had ordered. I reloaded the cart, and everything worked fine from there, including downloading. Phew! That happened to me too! But I haven't gone back to try reloading the cart yet. Hope that works for me too! :001_huh: Quote Link to comment Share on other sites More sharing options...
cloudswinger Posted August 25, 2012 Share Posted August 25, 2012 I just bought a bunch of ebooks, mostly grammar stuff, history and the read aloud plays. I got the Grammar Tales series, and the Punctuation Tales Teacher guide. For some reason the Grammar Tales Teacher guide was not on sale, neither were the Punctuation Tales books. There were some math and science stuff I wanted, but were out of stock. That seems strange, but they all seemed to be the same sort of item. Like Make and Learn, and Algebra Readiness. Other that that, there weren't any technical problems. So I got all dollar items, and was able to apply the 30% discount. And found a few free items to throw in too. Quote Link to comment Share on other sites More sharing options...
Cindyz Posted August 25, 2012 Share Posted August 25, 2012 I just bought a bunch of ebooks, mostly grammar stuff, history and the read aloud plays. I got the Grammar Tales series, and the Punctuation Tales Teacher guide. For some reason the Grammar Tales Teacher guide was not on sale, neither were the Punctuation Tales books. There were some math and science stuff I wanted, but were out of stock. That seems strange, but they all seemed to be the same sort of item. Like Make and Learn, and Algebra Readiness. Other that that, there weren't any technical problems. So I got all dollar items, and was able to apply the 30% discount. And found a few free items to throw in too. What were the free items? :) Quote Link to comment Share on other sites More sharing options...
Hunter Posted August 25, 2012 Share Posted August 25, 2012 All the $1.00 books are still out of stock for me. Quote Link to comment Share on other sites More sharing options...
Calendula Posted August 26, 2012 Share Posted August 26, 2012 (edited) For me, they are all calculated at their regular price when I add to my cart. :/ How is it possible to have so many different problems with their system??? I'm also seeing a bunch that are in the dollar sale, but also out of stock. Edited August 26, 2012 by Calendula Quote Link to comment Share on other sites More sharing options...
skeeterbug Posted August 26, 2012 Share Posted August 26, 2012 I just hate that all the categories are gone. If I choose vocabulary it gives me everything on the site, not just the dollar deals. The best filter I can get is 0-$10. Doesn't help. Remember all the categories that used to be down the left side? By subject would help so much! I've never had any issues with buying from them before, but I'm skipping this time. Maybe they will have their new site ironed out by the next go around. Quote Link to comment Share on other sites More sharing options...
teeniebeenie6 Posted August 26, 2012 Share Posted August 26, 2012 Ugh, I found a bunch of things I wanted to buy from this sale but all the dollar items are showing up at full price now. Scholastic has really dropped the ball on this sale! Quote Link to comment Share on other sites More sharing options...
MethodicalMadness Posted August 26, 2012 Share Posted August 26, 2012 Ugh, I found a bunch of things I wanted to buy from this sale but all the dollar items are showing up at full price now. Scholastic has really dropped the ball on this sale! Same here. Quote Link to comment Share on other sites More sharing options...
momma2three Posted August 26, 2012 Share Posted August 26, 2012 I just hate that all the categories are gone. If I choose vocabulary it gives me everything on the site, not just the dollar deals. The best filter I can get is 0-$10. Doesn't help. Remember all the categories that used to be down the left side? By subject would help so much! I've never had any issues with buying from them before, but I'm skipping this time. Maybe they will have their new site ironed out by the next go around. :iagree: Why on earth did they change their site, and take away all the features that actually make it usable!? The previews are gone, and the sorting is gone, and the search is just awful. Quote Link to comment Share on other sites More sharing options...
Hunter Posted August 26, 2012 Share Posted August 26, 2012 (edited) If I don't use any filters, categories or the search or anything, but just go through page after page from the main page, I can place things in my cart. EDIT: Well that was LAST night. Now nothing is even on sale for $1.00. Everything is regular price. Edited August 26, 2012 by Hunter Quote Link to comment Share on other sites More sharing options...
tomandlorih Posted August 26, 2012 Share Posted August 26, 2012 Ugh, I found a bunch of things I wanted to buy from this sale but all the dollar items are showing up at full price now. Scholastic has really dropped the ball on this sale! :iagree: Hope they get it fixed or extend the sale! Quote Link to comment Share on other sites More sharing options...
mommagruber Posted August 26, 2012 Share Posted August 26, 2012 Everything showing up full price as of last night around midnight for me. Right when I was ready to checkout. Ugh! Quote Link to comment Share on other sites More sharing options...
teeniebeenie6 Posted August 26, 2012 Share Posted August 26, 2012 Everything showing up full price as of last night around midnight for me. Right when I was ready to checkout. Ugh! The prices changes just as I was making my final choices. I wonder if the prices will go back to the sale price or if they are ending the sale early? Quote Link to comment Share on other sites More sharing options...
Hunter Posted August 26, 2012 Share Posted August 26, 2012 This is nuts. They can't be making many sales, so I figure they will have to extend the sale or have another one soon. Quote Link to comment Share on other sites More sharing options...
cloudswinger Posted August 26, 2012 Share Posted August 26, 2012 What were the free items? :) Various random things. I sort the categories I'm looking at by price, and the free and $0.00 stuff show up first. They're mostly 1-2 page things, like a study on hurricanes, or a mini-book on nutrition. Or I think some are samplers taken from bigger books. Quote Link to comment Share on other sites More sharing options...
Archermomx3 Posted August 26, 2012 Share Posted August 26, 2012 I am singed in, can see the $1.00 sale price but when I add the items to my cart, it puts it in at the normal price. Is there a "code" to apply? Quote Link to comment Share on other sites More sharing options...
Hunter Posted August 26, 2012 Share Posted August 26, 2012 I am singed in, can see the $1.00 sale price but when I add the items to my cart, it puts it in at the normal price. Is there a "code" to apply? No, the site is just malfunctioning. Quote Link to comment Share on other sites More sharing options...
Archermomx3 Posted August 26, 2012 Share Posted August 26, 2012 Thx! Quote Link to comment Share on other sites More sharing options...
teeniebeenie6 Posted August 27, 2012 Share Posted August 27, 2012 The prices have gone back to $1. :) Quote Link to comment Share on other sites More sharing options...
Hunter Posted August 27, 2012 Share Posted August 27, 2012 UGH! Grade 3 Revision mini lessons is still out of stock! Is it out of stock for everyone else, too? I can buy Grade 5 though. Quote Link to comment Share on other sites More sharing options...
teeniebeenie6 Posted August 27, 2012 Share Posted August 27, 2012 UGH! Grade 3 Revision mini lessons is still out of stock! Is it out of stock for everyone else, too? I can buy Grade 5 though. It's out of stock for me too. Quote Link to comment Share on other sites More sharing options...
Hunter Posted August 27, 2012 Share Posted August 27, 2012 It's out of stock for me too. Thanks! :confused: Quote Link to comment Share on other sites More sharing options...
Elfknitter.# Posted August 27, 2012 Share Posted August 27, 2012 Yup, me too. Same problem I have with Success with Maps Grade 2. I'm wondering if it's because there's also a print version available. Quote Link to comment Share on other sites More sharing options...
cagirlintexas Posted August 28, 2012 Share Posted August 28, 2012 I wanted the maping one too. Seriously how can an ebook be out of stock!!!????? Quote Link to comment Share on other sites More sharing options...
teeniebeenie6 Posted August 28, 2012 Share Posted August 28, 2012 The sale seems to still be running. What did you all get this time around? I bought Tunes that Teach Spelling, Teaching Science: Yes, You Can!, and Lift-the-Flap Timelines: American History. Quote Link to comment Share on other sites More sharing options...
Hunter Posted August 28, 2012 Share Posted August 28, 2012 The sale seems to still be running. What did you all get this time around? For the FIRST time absolutely NOTHING. :cursing: Quote Link to comment Share on other sites More sharing options...
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