ktgrok Posted June 12, 2012 Share Posted June 12, 2012 (edited) Company A can't handle it's call volume and so has an automated message saying "sorry, try again later"...which you do...for 2 days, before finally getting a live person, who puts you on hold for a total of 50 minutes, saying only "yeah...like, lots of people have been calling lately." Company B messed up and didn't process your order in a timely manner, but answers the phone in a timely manner, finds the problem in less than a minute, apologizes profusely and says that it never should have happened, and promises to send the order at start of business tomorrow, with upgraded 2 day shipping. Company A used to be able to get away with this kind of garbage, when they gave out free beer and had a cute donkey. Company A = Seaworld and Company B = Sonlight Edited June 12, 2012 by ktgrok Quote Link to comment Share on other sites More sharing options...
Ibbygirl Posted June 12, 2012 Share Posted June 12, 2012 :confused: Free beer and a donkey wha??? What were you buying? :tongue_smilie: Ugh, I would be furious with company A too. What the heck! Quote Link to comment Share on other sites More sharing options...
LaxMom Posted June 12, 2012 Share Posted June 12, 2012 Free beer and a donkey... Is this company run by the dude who was arrested for DUI with his zebra riding shotgun in the truck? :lol: Yeah, I'm firmly in the camp of "mistakes happen. Customer service (good or bad) is what happens when they do". Quote Link to comment Share on other sites More sharing options...
ktgrok Posted June 12, 2012 Author Share Posted June 12, 2012 Company A is actually Seaworld. (which no longer has free beer, or a donkey, or clydesdales) Company B is Sonlight. Quote Link to comment Share on other sites More sharing options...
danybug Posted June 12, 2012 Share Posted June 12, 2012 My experience has been that Sonlight has fabulous customer service. A company needs to actively be seeking and planning to provide excellent customer service. Quote Link to comment Share on other sites More sharing options...
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