ktgrok Posted June 12, 2012 Share Posted June 12, 2012 (edited) Company A can't handle it's call volume and so has an automated message saying "sorry, try again later"...which you do...for 2 days, before finally getting a live person, who puts you on hold for a total of 50 minutes, saying only "yeah...like, lots of people have been calling lately." Company B messed up and didn't process your order in a timely manner, but answers the phone in a timely manner, finds the problem in less than a minute, apologizes profusely and says that it never should have happened, and promises to send the order at start of business tomorrow, with upgraded 2 day shipping. Company A used to be able to get away with this kind of garbage, when they gave out free beer and had a cute donkey. Company A = Seaworld and Company B = Sonlight Edited June 12, 2012 by ktgrok Quote Link to comment Share on other sites More sharing options...
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