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PSA: Amazon stands by their Kindle Fire

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I ♥ Amazon! :001_wub:


My DS12's Fire froze this evening and after trying the hard reset a bazillion times, it still would not work. I called customer service and after about 5 minutes on the phone with them, they offered a new device to be sent. It will arrive Friday along with a UPS label to send the defective one back. I was even clear that I bought the Fire at a retail store, but they honor the one year warranty no matter what.


I love when a company stands by their product and puts the customer first!


While Googling this issue, it seems like it's fairly common, so I wanted you all to know that replacing it is easy. As if we needed another reason to love Amazon!

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