Princess Peach Posted February 2, 2012 Share Posted February 2, 2012 I ♥ Amazon! :001_wub: My DS12's Fire froze this evening and after trying the hard reset a bazillion times, it still would not work. I called customer service and after about 5 minutes on the phone with them, they offered a new device to be sent. It will arrive Friday along with a UPS label to send the defective one back. I was even clear that I bought the Fire at a retail store, but they honor the one year warranty no matter what. I love when a company stands by their product and puts the customer first! While Googling this issue, it seems like it's fairly common, so I wanted you all to know that replacing it is easy. As if we needed another reason to love Amazon! Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.