kalanamak Posted November 9, 2011 Share Posted November 9, 2011 I'm getting tired of checking back every day and not having "item never arrived" as an option. It says the option options will become available "shortly". Is shortly a week or a month, or ....? thanks. Quote Link to comment Share on other sites More sharing options...
jillian Posted November 9, 2011 Share Posted November 9, 2011 I'd call they might be able to bypass the online system. They have always been VERY helpful for me when we've had problems with deliveries coming broken, mis-packed, missing items, whatever Quote Link to comment Share on other sites More sharing options...
gardenmom5 Posted November 9, 2011 Share Posted November 9, 2011 I'm getting tired of checking back every day and not having "item never arrived" as an option. It says the option options will become available "shortly". Is shortly a week or a month, or ....? thanks. Have you contacted the seller? was it a third party seller? have you actually been charged? find an actual phone number for amazon, or a direct contact email and include the transaction number. Quote Link to comment Share on other sites More sharing options...
plain jane Posted November 9, 2011 Share Posted November 9, 2011 (edited) I'm getting tired of checking back every day and not having "item never arrived" as an option. It says the option options will become available "shortly". Is shortly a week or a month, or ....? thanks. 3 days. I *just* read that as I was looking into an order I placed. I can't find it right now to back up my reply but I'll go looking. ETA: FOUND IT! (point #1) You can file an Amazon.com A-to-z Guarantee claim if you purchased physical goods from a seller or merchant selling on the Amazon.com website (including the Amazon.com Marketplace), or used Amazon Payments to purchase physical goods from a third-party website. See "Exclusions from coverage" below for a list of items that are not covered by the A-to-z Guarantee. One of the three conditions below must also apply: You made payment to the seller through the Amazon.com website or a third-party website using Amazon Payments, but the seller failed to deliver the item by 3 calendar days past the maximum estimated delivery date for an order or 30 days from the order date, whichever is sooner; or You received the item, but the item was defective, damaged, or not the item depicted in the seller's description; or You have returned the item to the seller per an agreement between the buyer and seller and the seller has not provided the agreed reimbursement to the buyer after receiving the item. You must first contact the seller through Your Account before filing a claim. From the order details, click "Problem with this order?" and "Contact your Seller." Please allow three business days to give your seller a chance to address the issue. You can submit a Guarantee claim if the seller does not respond or if the issue is not addressed to your satisfaction. Edited November 9, 2011 by plain jane Quote Link to comment Share on other sites More sharing options...
kalanamak Posted November 9, 2011 Author Share Posted November 9, 2011 Thanks. I think my seller dropped dead. Great rating and then, three weeks ago, into the toilet. I asked Amazon to halt sales, and wondered, in my feedback, if the person was slumped dead over a pile of books. Quote Link to comment Share on other sites More sharing options...
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