KLynnTX Posted February 28, 2011 Share Posted February 28, 2011 When we are watching netflix instant play movies, sometimes the show stops, and says "retrieving" while it takes several minutes to load. Sometimes it happens so often that you can't enjoy the movie. Sometimes we can watch a whole movie without an interruption. Does anyone know what causes this? I can't even imagine doing an exercise video, and having to stop every few minutes for it to retrieve. Does this happen to y'all, or is it just us. What can we do? Thanks. Quote Link to comment Share on other sites More sharing options...
DarcyB Posted February 28, 2011 Share Posted February 28, 2011 Depending on your internet company, drain on the lines at the time, and the drain on Netflix if you're watching at a high-traffic time, etc., you'll sometimes get that. Quote Link to comment Share on other sites More sharing options...
Pegasus Posted February 28, 2011 Share Posted February 28, 2011 Sounds like sometimes your connection is slow. We haven't had this happen with Netflix but does sometimes happen with other internet video watching. Sometimes it helps to pause the movie for a while and let the downloading get ahead of where you are watching. Pegasus Quote Link to comment Share on other sites More sharing options...
JeneralMom Posted February 28, 2011 Share Posted February 28, 2011 You may need a new router. We are having a problem with having the internet connection on the computer and the streaming videos on Netflix "crash" and that is what I was told - "go buy a more powerful router". A friend had the same problem you have and they fixed it with a new router. Quote Link to comment Share on other sites More sharing options...
KLynnTX Posted February 28, 2011 Author Share Posted February 28, 2011 I was wondering if we bought one of those roku things---you know--- that allow you to watch Netflix instantly without a wii--if we would still have the same problem? Quote Link to comment Share on other sites More sharing options...
BeckyFL Posted February 28, 2011 Share Posted February 28, 2011 I was wondering if we bought one of those roku things---you know--- that allow you to watch Netflix instantly without a wii--if we would still have the same problem? I think you would. We have never had it happen on our computer OR on our Apple TV. We have Verizon FIOS. I'm guessing it's your internet speed. Quote Link to comment Share on other sites More sharing options...
happyhomemaker25 Posted February 28, 2011 Share Posted February 28, 2011 Sometimes it just helps us to reboot the modem. Quote Link to comment Share on other sites More sharing options...
Brenda in FL Posted February 28, 2011 Share Posted February 28, 2011 Usually we have no problem - when we do, I'll shut down the other computers that may be running. But we did have an issue just after Christmas and it turned out that the dsl lines were not delivering the right speed. AT&T regional had to fix it - not anything the local people could do. There are websites that you can test your internet download and upload speed, that's how we knew that we weren't getting the speed we were paying for. So you might want to check your internet speed. (We initially had to increase our service to a higher speed, because we got the problems you mentioned continuously.) Quote Link to comment Share on other sites More sharing options...
KarenNC Posted February 28, 2011 Share Posted February 28, 2011 I was wondering if we bought one of those roku things---you know--- that allow you to watch Netflix instantly without a wii--if we would still have the same problem? Yes, we occasionally have that with the roku as well. Quote Link to comment Share on other sites More sharing options...
LadyJ Posted February 28, 2011 Share Posted February 28, 2011 I notice this more when a bunch of new movies have been added which they seem to do a couple times a month. So I do think usage is affecting it. Although internet speed can be a big factor as well. Quote Link to comment Share on other sites More sharing options...
LND1218 Posted February 28, 2011 Share Posted February 28, 2011 I would agree it's your internet speed. Quote Link to comment Share on other sites More sharing options...
Granny_Weatherwax Posted February 28, 2011 Share Posted February 28, 2011 That's never happened to us. I am sorry you are having problems. Quote Link to comment Share on other sites More sharing options...
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