Embassy Posted February 15, 2011 Share Posted February 15, 2011 I ordered from a place 2 weeks ago. It is possible that the items may be in transit. The website takes you to PayPal once your order is completed. The receipt I have from the store says if you haven't paid click a link and go to PayPal to pay. I paid with PayPal right away. I didn't hear anything from them so a week later I emailed to ask if my order had shipped. It was supposed to ship in about a week. I emailed them again several days later and no response. I have attempted another email and a phone message today and am waiting for a response. Assuming there is no response, when would you think it would be reasonable to initiate a PayPal claim? Quote Link to comment Share on other sites More sharing options...
jplain Posted February 15, 2011 Share Posted February 15, 2011 If they are ignoring your emails, go ahead and file now. Filing a claim doesn't mean you're immediately asking for a refund, but it does obligate the seller to respond to you within PayPal's message system. That way you have a record of all communication. In your claim, include details of your previous attempts to contact the seller. Good luck! Quote Link to comment Share on other sites More sharing options...
lailasmum Posted February 15, 2011 Share Posted February 15, 2011 Yes if you have had no response. Hopefully it will force them to communicate with you and you will get what you ordered, else it will put the wheels in motion to get your money back. Quote Link to comment Share on other sites More sharing options...
Swirl Posted February 15, 2011 Share Posted February 15, 2011 Since you haven't heard from them I would go ahead and open a case. That said, I have two packages that I have been tracking that have been sitting at a Fed Ex location 30 minutes from here for several days now. For some reason Fed Ex is just sitting on them. Strange. :confused: Quote Link to comment Share on other sites More sharing options...
Embassy Posted February 15, 2011 Author Share Posted February 15, 2011 Thanks for the replies. I understand some things can take awhile to get here. The lack of communication concerns me. I left a phone message today so I will open a claim if I don't hear from them by tomorrow. Quote Link to comment Share on other sites More sharing options...
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