Tap Posted January 19, 2011 Share Posted January 19, 2011 (edited) Dec 4 I ordered an item on Ebay from the UK (I am in NW USA). The seller was a storefront and had great ratings. The item was about $70 and a present for ds16 for Christmas. I had no communication from them so the week before Christmas I emailed them a note asking about the item. They said they hadn't received my payment. I sent them the confirmation numbers from Ebay/PayPal showing I paid on the day I ordered it. They again said they didn't receive payment. Dec 23 I opened up a claim with Ebay....then the seller sent me an email saying they found the payment and would ship the item (I still wanted the item). Dec 29 Seller sent me an email saying they shipped it that day. The item has not arrived. I know there is snow and other issues that affect the mail, esp international, so I wasn't too worried. The seller says it usually takes 7-14 days, but possibly up to a month. Jan 18 Ebay contacts me and says you have 2 days left to get a refund or we will close your case. Jan 19 I begrudgingly file for a refund through Ebay.(I couldn't wait until the 20th as I may not be near a computer.) I would have liked to have given them more time, but will be out the $70 if it doesn't arrive. After the 20th, I have no more legal recourse to get a refund. Ebay agreed with me and refunded my money to my PayPal account. WWYD, if it does arrive? (Honestly, I think the seller should have paid for expedited shipping to get it to me ASAP due to the error, so it never should have reached the 45day window to begin with.) If it does arrive, would you make an effort to send it back, if they are willing to pay for the shipping? I would then be out the gasoline (to the PO) time and effort to do so. 10 minutes of Email to arrange payments, about 30 minutes drive to PO and 10 minutes there. SO, just under 1 hour. Would you consider it a gift for your efforts? I have spent no less that an hour already with Email, Ebay, Paypal, filing claims, sending emails, checking for updates, etc and ds16 didn't get it for Christmas. Keep it but make arrangements to send payment again once it arrives? Is there a time period that you would consider appropriate? ie If it arrives within the 30 days, you would sent payment....but not after? Other? Edited January 19, 2011 by Tap, tap, tap Quote Link to comment Share on other sites More sharing options...
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