BlsdMama Posted December 21, 2010 Share Posted December 21, 2010 So. Yesterday? Last day to order using the free shipping. :glare: Fine. I ordered LAST Friday - early in the morning. Amazon said that Super Saving Shipping was fine to be delivered in time. Today? Today I check the status of that order. It will be here on DECEMBER 29th!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Look, I understand, Christmas? NOT about the presents. I totally understand that. Am I angry because out of the two items ordered one of them is for my 8yo? No, because she'll understand and the alphabet stamps are part of a card-making kit and she'll get that. Am I upset about the TWO YEAR OLD? Yes. Yes I am. Why? Because we give each of our kids three gifts. Two of hers are handmade. The other one? A doll she DESPERATELY wants and has been asking for for six months. I would have ordered expedited shipping. I would have paid for overnight shipping. Now? Too late. I am irritated. And is there a contact number? Nope. Not that I can find. Sigh. :( Quote Link to comment Share on other sites More sharing options...
plain jane Posted December 21, 2010 Share Posted December 21, 2010 There is a way to contact them but it's hidden pretty well. Make sure you are logged in. Scroll down to the very bottom of the front page. On the bottom right, you will see a column titled: "Let Us Help You". Click on "help". When the screen loads, there will be a yellow bar on the right that says "CONTACT" If you are logged in, you will have the option to input your phone number and amazon will call you in seconds (literally). HTH and works for you. :grouphug:Sorry about your frustration, that stinks. Quote Link to comment Share on other sites More sharing options...
sparrow Posted December 21, 2010 Share Posted December 21, 2010 It's incredibly frustrating and I've had more problems with it this year than any other. :glare: You can find contact info here: http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=518316 Quote Link to comment Share on other sites More sharing options...
tabrizia Posted December 21, 2010 Share Posted December 21, 2010 Try here ( https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=518316&type=email&mode=&skip=true ) I had to contact them last year on the 23rd because a package I had ordered in time and said it had been delivered hadn't. They were super nice and sent out a new package overnight so I got it by the 24th. Quote Link to comment Share on other sites More sharing options...
MaMa2005 Posted December 21, 2010 Share Posted December 21, 2010 I ordered on the evening of the 19th and it said it was the last day to order for Christmas delivery with super saver shipping. I just checked and my order has been shipped with a delivery date of the 24th. Are you sure yesterday (20th) was the last day for Christmas delivery? Quote Link to comment Share on other sites More sharing options...
lisabees Posted December 21, 2010 Share Posted December 21, 2010 Kelly, I hope they overnight the items to you. If not, I PM'd you about using my Prime account to get it to you. I think you can cancel, if the items haven't shipped yet. Quote Link to comment Share on other sites More sharing options...
BlsdMama Posted December 21, 2010 Author Share Posted December 21, 2010 Lisa, That was incredibly generous to offer. I'm going to contact them directly. HOWEVER, I looked for the item's home page and found that there are several stores (SIX) in the Portland area that carry the doll she wanted. :) Happy DAY! I guess it pays to live somewhere a little bit crunchy, lol. So, I'll call today to see if they can fix it. If they cannot, then I will wait patiently until about Thursday to see if it shows up. They shipped it USPS which seems INSANE to me from Kentucky. What WERE they thinking?!?! However, if it is updated and will be here by Friday, I'm fine. If not I'll go pick one up IRL and just return the Amazon one when it comes. And, let it be said, I should have signed up the trial Prime and got my two day shipping and then cancelled. :tongue_smilie: Quote Link to comment Share on other sites More sharing options...
Catwoman Posted December 21, 2010 Share Posted December 21, 2010 Were you able to get the problem straightened out? If the rep you spoke with wasn't helpful, do what I do --- hang up and then click on the "call me" button again. You always get a different person, and some reps are a lot more helpful than others. I ordered some stuff this morning and it will be here on Thursday, so they have no excuse for not upgrading your shipping for you. Cat Quote Link to comment Share on other sites More sharing options...
LisainOhio Posted December 21, 2010 Share Posted December 21, 2010 I had some missing items in an order last week. I filled out the form online and they called me within seconds. The gentleman was extremely helpful and truly worked hard to get a solution for me to receive the missing items by Christmas. The items I had ordered were from a 3rd party seller but Amazon had me put he items in my cart then issued a credit for those items. My tracking shows they are out on the truck for delivery today. I was so impressed! Hopefully they'll solve your problem too! Quote Link to comment Share on other sites More sharing options...
Farrar Posted December 21, 2010 Share Posted December 21, 2010 I've had that exact experience several times now with Amazon (though never quite at this much of the last minute). When I've dealt with their customer service people, it's always resolved nicely, but it's still incredibly frustrating. A item says it's available. It says when you checkout that it'll ship around a certain date or by a certain date. It doesn't arrive. I check back only to realize that the ship date has changed completely from when I ordered it and there's not been any notice. What kind of way is that to run a business? Quote Link to comment Share on other sites More sharing options...
Margo out of lurking Posted December 21, 2010 Share Posted December 21, 2010 I order often through amazon. I've experienced the same thing but only at Christmas in years past. It IS frustrating. I am so glad for you that you found the doll locally! Quote Link to comment Share on other sites More sharing options...
BlsdMama Posted December 22, 2010 Author Share Posted December 22, 2010 I did call them. I got an extremely polite & helpful woman who offered to replace all the items (because by the time I checked FOUR items were affected not just the original two) INCLUDING the doll with overnight shipping. All they asked is that I reject the other shipments when they come on the 29th. I'll have the gifts Friday. :D I imagine this cost them quite a little and can't possibly be profitable as the doll and things were really QUITE inexpensive as an order. But I can't begin to tell you how much I appreciated it and obviously I feel that while it should have been done right correctly, I love the motto - all is well that ends well. Hurrah Amazon!! Thank you all for helping me get the information and encouraging to call!!!!! Quote Link to comment Share on other sites More sharing options...
Catwoman Posted December 22, 2010 Share Posted December 22, 2010 :party: What a relief! I'm so glad you were able to get everything straightened out in time. Cat Quote Link to comment Share on other sites More sharing options...
Mom0012 Posted December 23, 2010 Share Posted December 23, 2010 I just wonder how you will reject the other items? Our stuff is always just dropped on the doorstep or front porch and I never hear it being left. Does your carrier come to the door and wait for you to answer? Lisa Quote Link to comment Share on other sites More sharing options...
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