Annie N Posted April 18, 2008 Share Posted April 18, 2008 I bought a book from a used book store online, and they described it as having a "sound binding," but when I opened it, the paper between the front cover and the pages of the book was torn almost all the way up! Anyone have any idea how these thigns usually go? I paid for shipping, naturally, and that was close to half the price of the book. This is supposed to be a gift, and I need it to be in better condition. I have to buy a replacement now (which will probably be late). Argh! I was just wondering what to expect. Quote Link to comment Share on other sites More sharing options...
JFSinIL Posted April 18, 2008 Share Posted April 18, 2008 At least contact the seller and inform them of the condition of the book - did you get it via Amazon sellers? Quote Link to comment Share on other sites More sharing options...
Claire Posted April 18, 2008 Share Posted April 18, 2008 This has happened to me twice. Both times I got an immediate refund from the seller. (Can't remember now if the refund included shipping, though. That may depend on which online site you used.) Quote Link to comment Share on other sites More sharing options...
Jean in Newcastle Posted April 18, 2008 Share Posted April 18, 2008 I've returned books (there is a form that comes with the book with boxes to check on why you are returning it and how to do it)- at least there always is when I go through Barnes and Nobles Used Books/ Alibris. I think I got my postage back but I can't remember exactly. Quote Link to comment Share on other sites More sharing options...
Annie N Posted April 19, 2008 Author Share Posted April 19, 2008 Thanks so much; the book did come through a large place like Amazon, so, hopefully all will be resolved. Altho, as usual, part of my gift will be late :( Quote Link to comment Share on other sites More sharing options...
Plaid Dad Posted April 19, 2008 Share Posted April 19, 2008 I've had good luck getting refunds from Amazon sellers, but on the off chance that the seller refuses or doesn't respond to your request, do not hesitate to contact Amazon about it. They have gone to bat for me and secured a refund when the seller was being balky. Quote Link to comment Share on other sites More sharing options...
Annie N Posted April 19, 2008 Author Share Posted April 19, 2008 Thanks, Plaid Dad, that's reassuring :) Quote Link to comment Share on other sites More sharing options...
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