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ValRN

The Rainbow Science & Beginning Publishing Store

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OK, I ordered my The Rainbow from the Beginning Publishing Store/Durell Dobbins almost a month ago and have not received anything. The same day I ordered from several other places (Rainbow Resource, A Beka, BJUP, Amazon, etc) and have received all my goods. I've gone on the website and left a message on their "contact us" form, but have yet to receive a response. They have no contact telephone number on the website. Am I being impatient or has anyone else experienced this type of costumer service with Beginning Publishing?

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OK, I ordered my The Rainbow from the Beginning Publishing Store/Durell Dobbins almost a month ago and have not received anything. The same day I ordered from several other places (Rainbow Resource, A Beka, BJUP, Amazon, etc) and have received all my goods. I've gone on the website and left a message on their "contact us" form, but have yet to receive a response. They have no contact telephone number on the website. Am I being impatient or has anyone else experienced this type of costumer service with Beginning Publishing?

 

You can call them at (800) 831-3570 or (270) 746-6651. I called them last week with a question about The Colors and they were very kind.

 

Also, on their homepage it has this announcement dated 5/6:

 

"We are in the process of reprinting several of our books! As a result, we are accepting orders for, but will not be shipping, The Rainbow until August 1. We will be working this summer to prepare for a mass shipment at that time. We will, however, be fulfilling orders for Bridge Math and The Spectrum Chemistry during this time. Thank you!"

 

HTH :001_smile:

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that helps a lot. Now I feel badly about the stern message I left them. :blushing:

 

Thanks for your prompt help.

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that I sent an apology email to them. I really should have read the sight before sending the message AND I need to be more patient.

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