ValRN Posted July 14, 2009 Share Posted July 14, 2009 OK, I ordered my The Rainbow from the Beginning Publishing Store/Durell Dobbins almost a month ago and have not received anything. The same day I ordered from several other places (Rainbow Resource, A Beka, BJUP, Amazon, etc) and have received all my goods. I've gone on the website and left a message on their "contact us" form, but have yet to receive a response. They have no contact telephone number on the website. Am I being impatient or has anyone else experienced this type of costumer service with Beginning Publishing? Quote Link to comment Share on other sites More sharing options...
JudoMom Posted July 14, 2009 Share Posted July 14, 2009 OK, I ordered my The Rainbow from the Beginning Publishing Store/Durell Dobbins almost a month ago and have not received anything. The same day I ordered from several other places (Rainbow Resource, A Beka, BJUP, Amazon, etc) and have received all my goods. I've gone on the website and left a message on their "contact us" form, but have yet to receive a response. They have no contact telephone number on the website. Am I being impatient or has anyone else experienced this type of costumer service with Beginning Publishing? You can call them at (800) 831-3570 or (270) 746-6651. I called them last week with a question about The Colors and they were very kind. Also, on their homepage it has this announcement dated 5/6: "We are in the process of reprinting several of our books! As a result, we are accepting orders for, but will not be shipping, The Rainbow until August 1. We will be working this summer to prepare for a mass shipment at that time. We will, however, be fulfilling orders for Bridge Math and The Spectrum Chemistry during this time. Thank you!" HTH :001_smile: Quote Link to comment Share on other sites More sharing options...
ValRN Posted July 14, 2009 Author Share Posted July 14, 2009 that helps a lot. Now I feel badly about the stern message I left them. :blushing: Thanks for your prompt help. Quote Link to comment Share on other sites More sharing options...
Rose in BC Posted July 14, 2009 Share Posted July 14, 2009 I received an e-mail saying they expected to be re-stocked and shipping out orders early in August. Quote Link to comment Share on other sites More sharing options...
ValRN Posted July 14, 2009 Author Share Posted July 14, 2009 that I sent an apology email to them. I really should have read the sight before sending the message AND I need to be more patient. Quote Link to comment Share on other sites More sharing options...
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