Perry Posted July 8, 2009 Share Posted July 8, 2009 We stopped doing ALEKS for a few months, and when we started back with it this summer, we are having lots of problems with getting the site to load. It won't work at all in Firefox, so we're using it in IE, but it still intermittently won't finish loading the pages. Just wondering if it's the site or my computers. Thanks. Quote Link to comment Share on other sites More sharing options...
Ruby Posted July 8, 2009 Share Posted July 8, 2009 I know they did some upgrades in June. Go to the aleks webpage. Up in the right corner click on support. This should open up the page. There is a link for more FAQ's . The next page has a category called technical. You may check what they have to say about system requirements or troubleshooting. if all else fails here is the phone number and email. Contact Customer Support - K12 Hours (EST): Monday - Friday, 8:00 AM to 9:00 PM Phone: (714) 619-7090 Note: Please feel free to email us and provide your phone number with a date and time and we’ll call you! Fax: (714) 245-7190 Email: contact us at http://support.aleks.com Hope that helps. Ruby Quote Link to comment Share on other sites More sharing options...
Rita Posted July 8, 2009 Share Posted July 8, 2009 We have always found their help people to be exceedingly helpful :) The last time I had issues with the website it was because of the edition of java that my computer was running. They walked me step by step through dealing with the issue. Blessings, Rita Quote Link to comment Share on other sites More sharing options...
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