Karen in CO Posted June 27, 2009 Share Posted June 27, 2009 okay - I feel better now. I've been reading through the newest training documents from my work. A few years ago problems became "issues" and now they are service opportunities. I need to read this document again because I used to fix problems then I resolved issues. I'm not sure what I'm supposed to do with a service opportunity. :confused: :D Quote Link to comment Share on other sites More sharing options...
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