I am intrigued. Care to share more?

Sure! I've had to call Kohl's customer service a couple of times in the past few weeks, and both times the male rep was *very* complimentary of the items I ordered. It was really fake. For example, "You have chosen some exceptionally nice items, today! The blue of that shirt is such an amazing shade, and I'm sure it's going to look wonderful on you!" :P

I've called them in the past and they were never like that. Seems like some new training or something. One of the recent times I ordered a couple of bras and a couple of bed jackets. The guy made a syrupy comment and when I said, "Especially the bras, right?" he started back-pedalling! It seemed obvious that he had a script. He and I had a good laugh over it!