I did not find it off-putting at all. What's off-putting is not being given answers. For some of us this is an enormous blow. We have 35 UNUSED generics in our account. 20 of those were paid for this past May ($2567) and the others were bought 3 months prior ($1440). That's a total of over $4K that we paid on our credit card which is a lot of money to this family of 6 on one income. What difference does the math make on what we've already used/Landry being lower/more economical than most? We paid for something that we haven't been able to use yet, and if Landry goes under, that is a HUGE loss to us. We had NO IDEA of their money troubles until a December 23rd email from our son's english teacher. This, despite asking Landry beginning in August, why our kids' teachers were all quitting. One mom mentioned she has 70 generics and is sick about this. I'm so sorry. We feel the same.