Posted 08 December 2017 - 04:24 PM
I once had a grade that was entered incorrectly. I called or emailed the professor, I don't remember which, and he fixed it. Depending on the grade system that the school uses, instructors may be manually typing in 'A' or 'B' for long lists of students, and it's easy to make a mistake. I don't think that I ever made a mistake when I taught at a CC, but I would have been happy to correct it. I usually only had 40ish students, but for instructors who teach multiple large sections, they could be entering hundreds of grades.
There could also be a misunderstanding about how letter grades are determined. Some instructors have a set scale for each letter, some look for natural breaks (gaps between clusters of similar averages), some scale up until there are a certain number of As, I had professors who determined letters by which standard deviation you were in compared to the average (this was for a class where tests weren't designed for students to earn above 70%) and some use a true curve so that they get a certain distribution of grades (you don't see this much any more, but it can lead to grades being lower than expected).
Anyway, I'd leave a voice mail and an email message. She may have to wait until after the break to hear back, though. Depending on whether a TA, adjunct, or professor taught the course, they may not be on campus over the break. They also might not be able to change it from home - at one place that I taught, you had to go on campus to deal with grade changes because we couldn't use personal internet connections due to FERPA rules, so if the administrators weren't around, you couldn't do it. Also, make sure that she uses a campus email account. Sometimes there are FERPA-related privacy rules about discussing grades over email, or without verifying that it is actually the student. How these rules are interpreted can vary between schools.