Janeway Posted July 19, 2017 Share Posted July 19, 2017 By chapter 5 of the geology book, and the experiment did not work. I called and got a voicemail. They never called back. I emailed. When I emailed, it said they always get back to you within 24 hrs. They did not. So I emailed again. And again, they did not. I got an email acknowledging the question, but not answering it. Anyone else experiencing this? It has really turned me off to this program. Quote Link to comment Share on other sites More sharing options...
OneStepAtATime Posted July 19, 2017 Share Posted July 19, 2017 Did you try rerunning the experiment? And yes, not responding when they say they will is annoying. I wonder, do they take a summer hiatus? Quote Link to comment Share on other sites More sharing options...
EKS Posted July 19, 2017 Share Posted July 19, 2017 What was the experiment? Perhaps someone here can help. Quote Link to comment Share on other sites More sharing options...
Janeway Posted July 19, 2017 Author Share Posted July 19, 2017 Interesting, I had called them one more time, and left a message on the voicemail. And then left this post. And within 10 minutes, got an email response finally. Makes me feel like they read the boards and then respond when they see the post. Quote Link to comment Share on other sites More sharing options...
OneStepAtATime Posted July 19, 2017 Share Posted July 19, 2017 How long did you actually give them and what time of day/time zone was your first question posted? I'd be curious if the 24 hours was extended a bit because of the time of day? Quote Link to comment Share on other sites More sharing options...
fralala Posted July 19, 2017 Share Posted July 19, 2017 I'm glad you heard back from them and hope you solved the problem! Science experiments and demonstrations not "working" is something that I'm pretty sure has happened to most of us...in fact, in this house, I think we've learned more trying to figure out why things didn't work the way they were "supposed" to even if there is a LOT of maternal frustration involved because frankly it would be a lot simpler if the blasted experiment would just demonstrate what it's supposed to! Quote Link to comment Share on other sites More sharing options...
Janeway Posted July 19, 2017 Author Share Posted July 19, 2017 How long did you actually give them and what time of day/time zone was your first question posted? I'd be curious if the 24 hours was extended a bit because of the time of day? Last week Friday was when I first contacted them. Then again on Monday this week. And again today. 1 Quote Link to comment Share on other sites More sharing options...
nixpix5 Posted July 19, 2017 Share Posted July 19, 2017 We have never had to call. We used Geology but we chose not to use their labs. I looked through them and didn't love most of them so we went with a different "lab" manual called "Geology Rocks!" and luckily didn't run into anything not working. When labs don't work here we have conversations about the precision and difficulty of running scientific experiments and how science is an amazing tool to help us understand our world but it is far from perfect. Getting kids to think about trouble shooting, why might this not have worked? What could be different about our materials, temperature, etc. It can be a positive learning experience :) (silver lining to the frustration and disappointment of having something not turn out ;) Quote Link to comment Share on other sites More sharing options...
JudoMom Posted July 19, 2017 Share Posted July 19, 2017 It wouldn't even be on my radar to contact a company because an experiment failed. I'd work on figuring out why. I figure that's all part of science. 9 Quote Link to comment Share on other sites More sharing options...
Cake and Pi Posted July 21, 2017 Share Posted July 21, 2017 Hmmmm. Yeah, that's weird. They've always responded very quickly to me, even when I wanted to return a product. I'm glad you got it figured out though! Quote Link to comment Share on other sites More sharing options...
Writerdaddy Posted July 22, 2017 Share Posted July 22, 2017 The geology book says the science is "unclear" whether human action is causing global warming. Quote Link to comment Share on other sites More sharing options...
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