kfeusse Posted March 23, 2017 Share Posted March 23, 2017 Both my husband and I bought Fitbits in late January. About 3 weeks ago, my husband's Charge 2 stopped charging. So, after doing the trouble shooting steps we contacted Fitbit and the replaced it. 2 nights ago I went to bed with my fully functioning Alta Fitbit and woke up to a dead Alta Fitbit. So again, after going through the trouble shooting steps, I contacted Fitbit and they are going to replace it. This is all well and good as long as our trackers are under warranty....but after that, we are on our own. So my question is, is our situation unique...or do others have problems with this too. I am a bit frustrated with this...these were not cheap and we like them. When it happened to my husband, I didn't think much of it...technology fails once in a while...but when BOTH of our trackers died and the fact that we just got them a couple months ago...I am now a bit skeptical of the quality of these things. what has been your experience? Quote Link to comment Share on other sites More sharing options...
Ravin Posted March 23, 2017 Share Posted March 23, 2017 If you bought them close in time, it's possible there was a bad batch of batteries that went into both of them or something like that. Batteries are the Achilles' heel of most electronics. Quote Link to comment Share on other sites More sharing options...
Laura Corin Posted March 23, 2017 Share Posted March 23, 2017 I've had a Fitbit Charge HR for over two years. The only problems were minor - once I was sent a free new dongle for my computer, once I just had to reset it. The screen is starting to be a bit unreliable, but I don' t think that's bad after two years. It still recharges and holds it charge well. Quote Link to comment Share on other sites More sharing options...
kfeusse Posted March 23, 2017 Author Share Posted March 23, 2017 we bought them through our insurance company and because they are different models I would think a bad batch wouldn't have effected BOTH trackers...or am I wrong on that. Quote Link to comment Share on other sites More sharing options...
JudoMom Posted March 23, 2017 Share Posted March 23, 2017 I received a Charge in May of 2015. By October the band was breaking off. I contacted them a couple of months later and the replaced it. After a few months, the replacement stopped holding a charge. Sometimes it would hold a charge for several days, other times only 24 hours. I contacted them and they agreed with the problem (from the language, it seemed they could see this was the case from my account, but I don't know if that's true) and did nothing about it. Well, that's not exactly true. They offered me a small discount on a new item. I woke up one day in January of this year and it was just dead. At the time I got my Charge, it was around $150+. I had two in 20 months and they both became useless through no fault of my own and I refuse to give them any more money. Quote Link to comment Share on other sites More sharing options...
Butter Posted March 23, 2017 Share Posted March 23, 2017 (edited) If they use the same battery it doesn't seem odd that two different models would have bad ones if it was a bad batch. I had my Charge HR for over a year and a half and then I got the thing that holds down the extra part of the band caught on something and it broke. Since I really wanted the HR2 I took it as a sign I was meant to upgrade. I've had the HR2 for 6 or so months now and it's perfect (and if the band breaks again I can replace it - it couldn't be replaced on the HR). ETA: My husband is still using his HR well over 2 years later and it still works like new. Edited March 23, 2017 by Butter Quote Link to comment Share on other sites More sharing options...
extendedforecast Posted March 23, 2017 Share Posted March 23, 2017 I've heard this from a couple of friends irl. Fortunately they were pleased with fitbit's customer service remedy to replace for free. One of my friends has moved on to a Garmin device since. Quote Link to comment Share on other sites More sharing options...
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