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Room Attendant found my iPad - UPDATE in 159


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#1 Sarah CB

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Posted 01 June 2015 - 06:17 PM

We lost my iPad right before our move.  I had hoped that we accidentally packed it, but when we opened the last box I realized that wasn't the case.  I phoned the hotel we had stayed in right before we left and they didn't have it.  I thought maybe we had lost it along the way.  That was about seven months ago.

 

About a week ago I got a call from a room attendant at a hotel we stayed at about a week before our move (not the hotel I called already).  Apparently we left the iPad in the closet and he found it and turned it in.  He kept telling me that the hotel told him that if we hadn't claimed it in six months he could have it.  So, after six months they gave it to him.  But he can't do anything with it because I've got it locked up with my iCloud password.  I also turned a lock message on it, which I think is how he got my number.  I thought he was calling to tell me he'd found it and was returning it, but the longer I talked to him (his English was not great) the more I realized he just wanted me to give him the password, because without it the iPad was "useless" to him.  

 

I asked him to send it to me and he said he couldn't do that because it would be too expensive.  So, I asked for his email and said I'd email him money.  I emailed him and offered to pay for everything and for a reward.  I told him how happy I was that he found the iPad and how thankful I was that he'd contacted me and how excited I was to be getting my iPad back.  He told me he was busy working and wouldn't be able to send it right away.  

 

That was a week ago.  Today I called the hotel and told them what happened.  I'm waiting for someone to call me back now.  I really hope I get it back.

 

Ugh.  

 

 

 

 


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#2 Catwoman

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Posted 01 June 2015 - 06:21 PM

Wow. What a weasel. :glare:

I would definitely speak with the General Manager of the hotel about this. If the hotel knew they had your iPad, why didn't they contact you immediately???

Something seems very fishy here.
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#3 Diana P.

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Posted 01 June 2015 - 06:24 PM

Is this a chain. I'd be contacting higher ups in the chain.
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#4 Arctic Mama

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Posted 01 June 2015 - 06:24 PM

I'd be livid. And filing police reports.
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#5 Lanny

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Posted 01 June 2015 - 06:24 PM

I suggest that you write a short and polite FAX and that you send the FAX, free, via faxzero.com

http://faxzero.com/

 

Address your FAX to the General Manager of the property involved.

 

If the property involved is a member of a chain, send another free FAX to the President or CEO of the chain.

 

GL getting your ipad back!  DO NOT communicate directly with the hotel employee who contacted you again.

 

 


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#6 sunflowerlady

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Posted 01 June 2015 - 06:28 PM

Wow. Keep us posted.  He thought you'd just give a total stranger your password over the phone?  It does sound quite odd.


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#7 TechWife

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Posted 01 June 2015 - 06:32 PM

I suggest that you write a short and polite FAX and that you send the FAX, free, via faxzero.com

http://faxzero.com/

 

Address your FAX to the General Manager of the property involved.

 

If the property involved is a member of a chain, send another free FAX to the President or CEO of the chain.

 

GL getting your ipad back!  DO NOT communicate directly with the hotel employee who contacted you again.

 

People still fax things? I'm amused. 


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#8 itsheresomewhere

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Posted 01 June 2015 - 06:36 PM

Go to the Facebook page of this hotel and post this.  


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#9 LucyStoner

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Posted 01 June 2015 - 06:39 PM

Wait, hold up.  The hotel held your property for 6 months and didn't bother to contact you?  Didn't they have your cell phone number?  I would call the owner (if an independent establishment) or the President (if a chain) today and complain.  Tell them that you want your iPad back and will gladly pay for its return postage but that you are very disappointed that they failed to try and find you before.  

 

Then hit them on Facebook and twitter with a message if you don't get an immediate, and favorable, response.  

 

 


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#10 Sarah CB

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Posted 01 June 2015 - 06:43 PM

Wait, hold up.  The hotel held your property for 6 months and didn't bother to contact you?  Didn't they have your cell phone number?  I would call the owner (if an independent establishment) or the President (if a chain) today and complain.  Tell them that you want your iPad back and will gladly pay for its return postage but that you are very disappointed that they failed to try and find you before.  

 

Then hit them on Facebook and twitter with a message if you don't get an immediate, and favorable, response.  

 

This is what bugs me, too.  I don't know if it's normal for them to call about lost items.  I imagine a lot of people lose things and it would be too much work for people to be contacted for every little thing that was lost.  But, for something huge like an iPad I would have thought they'd have tried.  Plus, the room attendant was able to call me (in Newfoundland!) once he got his paws on it.  So, clearly my lost message worked.  

 

It is a very, very nice hotel and is part of a chain as well.  I actually tweeted about it and then deleted it.  I'm waiting to see if I hear back from anyone.  Then I'm more than happy to get on social media.


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#11 Word Nerd

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Posted 01 June 2015 - 06:44 PM

That takes a lot of gall. I bet you won't hear from him again and that he's trying to find another way to get into it. I hope you can still get it back.
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#12 PinkyandtheBrains.

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Posted 01 June 2015 - 06:45 PM

People still fax things? I'm amused.



Good lord yes, I've had to fax so much stuff in the past year it is ridiculous.
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#13 fraidycat

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Posted 01 June 2015 - 06:47 PM

I agree that with all the information required to book a hotel room, there is absolutely no reason that the hotel could not contact you about forgotten property. Especially high dollar property. Chances are they have two to four different contact possibilities. Email, phone, address, cell phone, etc.

I'd be going "up the chain" until this was resolved AND policies are changed for future forgetters.
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#14 goldberry

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Posted 01 June 2015 - 06:49 PM

Wow that's rude.  Maybe the desk people didn't realize they could get your info off it, from the lock message?  Is that possible?  Then this guy realized it after they let him have it.



#15 Moxie

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Posted 01 June 2015 - 06:53 PM

I think most hotels have a privacy policy to not call about or return things left behind.

The dude that called you is a special kind of idiot!!

#16 happi duck

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Posted 01 June 2015 - 07:01 PM

That is crazy!

Seriously...the overnight clerk wouldn't have time to send emails!?

They found it in a room...easy-peasy to know who to contact.

Jeesh.
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#17 Sarah CB

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Posted 01 June 2015 - 07:13 PM

I just sent a message through FB.  I sent it privately, but hopefully that will also help to get things moving.  I did mention that I was pretty upset and hoped to get my iPad back as soon as possible.


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#18 Jean in Newcastle

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Posted 01 June 2015 - 07:24 PM

I would be calling to police to report a theft.  


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#19 Moxie

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Posted 01 June 2015 - 07:32 PM

I would be calling to police to report a theft.


I'm sure the hotel has a written policy regarding lost items. I highly doubt this is theft.
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#20 Sarah CB

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Posted 01 June 2015 - 07:38 PM

I'm sure the hotel has a written policy regarding lost items. I highly doubt this is theft.

 

I just talked to someone...  They do have a policy.  They can't contact guests when an item is lost - for security purposes, they said.  They also said that when it's an expensive item their policy is to wait six months and then their lost and found is cleared out.  I totally get that. 

 

I'm not sure, legally, where I stand here.  Does my ownership of the item cease because the iPad was missing for so long?  Does he actually have any right to it?  Wouldn't the decent thing be to give the thing back to the rightful owner once it was clear who the rightful owner was??

 

The person who just called me was not particularly helpful, but she was very nice.  She let me know what their policies were.  She listened to my entire chain of events.  She said the guy had gone home for the night and she would speak to him tomorrow and get his story and then call me back.  I asked her if she thought we'd be able to get the iPad back and she kind of stammered and said she needed to speak to Bimo, the room attendant.  

 

I feel so dumb for not calling that hotel.  I really thought we had packed it and then when we unpacked I had no idea where it might have been.  I never even considered the possibility of it being left in Banff.  At the Fairmont Banff Springs.  



#21 Arctic Mama

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Posted 01 June 2015 - 07:40 PM

Banff is SO GORGEOUS.

*ahem* sorry, unhelpful of me.

Your ownership doesn't cease, no, unless things are really, really different in Canada.
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#22 PrairieSong

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Posted 01 June 2015 - 07:41 PM

I just sent a message through FB. I sent it privately, but hopefully that will also help to get things moving. I did mention that I was pretty upset and hoped to get my iPad back as soon as possible.


I hope you get it back! So the hotel had already given it to the employee? I wonder if he'd taken it home. I do think it's odd that they didn't look up your info and try to contact you. It's an iPad, not a stray sock or something.
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#23 Moxie

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Posted 01 June 2015 - 07:44 PM

My opinion--you will only get it back if you sweeten the pot enough and the guy can't figure out how to get into it. I'd offer him $200??
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#24 Sarah CB

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Posted 01 June 2015 - 07:46 PM

Banff is SO GORGEOUS.

*ahem* sorry, unhelpful of me.

Your ownership doesn't cease, no, unless things are really, really different in Canada.

 

I know!  It really is.  And the Banff Springs Hotel is my favourite hotel out of anywhere I've ever stayed.  But, right now their staff are not my favourite hotel staff.  I wish this had happened in the Hyatt.  I love the service at the Hyatt. 

 

Ugh.

 

I am glad to hear that my ownership wouldn't automatically cease.  I didn't think that would be the case, but I feel like I'm getting a bit of a run around right now.  I really hope I get a positive phone call tomorrow and my faith in that hotel can be restored.  It's been my favourite hotel since I was a little girl and I don't want to have any bad feelings associated with it.


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#25 marbel

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Posted 01 June 2015 - 07:50 PM

Wow.  They should make the guy send it back.  They could compensate him for their mistake in allowing him to have the thing - even if it's their policy, I think it's a mistake to allow the employee to have the lost item. 

 

Not sure what I would do in this situation, but my first inclination is to say no to him if he asks for the password.  I'd be very careful about sending him any money. 

 

I'm really sorry.  What an awful thing for a hotel and hotel employee to do. 


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#26 Nart

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Posted 01 June 2015 - 07:51 PM

Wait a second- this was at the Fairmont Banff Springs? I really was thinking this happened at some cheap hotel, not a hotel where a room can cost over 500 dollars a night. I would post this on Tripadvisor. I just looked at  Tripadvisor for the Fairmont Banff Springs and the manager has responded to many of the postings. I bet you will get the iPad back if you post a negative rating and explain a hotel employee has your iPad and the management at the hotel isn't doing anything about it.  

 

 

ETA: Here is the link to tripadvisor Fairmont Banff

http://www.tripadvis...rk_Alberta.html

 

You just have to create a user account and then can post. It really doesn't take long at all. Since it is rated the #1 hotel in Banff I am sure they will care what you post. I also looked again and a manager has responded to every single 1 star review in the last 18 months (I stopped looking after that, it  might be every negative post).


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#27 Arctic Mama

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Posted 01 June 2015 - 07:52 PM

Wow. They should make the guy send it back. They could compensate him for their mistake in allowing him to have the thing - even if it's their policy, I think it's a mistake to allow the employee to have the lost item.

Not sure what I would do in this situation, but my first inclination is to say no to him if he asks for the password. I'd be very careful about sending him any money.

I'm really sorry. What an awful thing for a hotel and hotel employee to do.


I know, right!? It's a policy that appears to encourage theft and things turning up, magically, after six months. Because then finders keepers.

Ugh.
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#28 Jean in Newcastle

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Posted 01 June 2015 - 07:55 PM

You might be out of luck according to this law.  http://www.qp.albert...ts/Acts/I02.pdf but appealing to their need to keep long time guests happy might provide a resolution.  


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#29 LucyStoner

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Posted 01 June 2015 - 07:55 PM

This is what bugs me, too. I don't know if it's normal for them to call about lost items. I imagine a lot of people lose things and it would be too much work for people to be contacted for every little thing that was lost. But, for something huge like an iPad I would have thought they'd have tried. Plus, the room attendant was able to call me (in Newfoundland!) once he got his paws on it. So, clearly my lost message worked.

It is a very, very nice hotel and is part of a chain as well. I actually tweeted about it and then deleted it. I'm waiting to see if I hear back from anyone. Then I'm more than happy to get on social media.


I have had hotels call me when I left a *waterbottle*. Sure, it was a very nice water bottle but it's still a small item. They should have contacted you about an iPad. That's really dodgy policy.
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#30 LaxMom

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Posted 01 June 2015 - 08:00 PM

I know, right!? It's a policy that appears to encourage theft and things turning up, magically, after six months. Because then finders keepers.

Ugh.

Right? So, steal an item, wait for another guest to check out so you can turn it in under their room number, wait six months and it's yours? Great policy.
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#31 swellmomma

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Posted 01 June 2015 - 08:06 PM

I would count that as a theft as you have now been notified that this person has your property.  IF the hotel does not step up to make him return it I would file police charges.  THeft is theft and they outright told this guy to steal it.


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#32 AnnE-girl

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Posted 01 June 2015 - 08:10 PM

I know you are trying to be nicer first, but I really think you should go to their public social media page with this. A lot of companies will respond better when there's a little public shame involved.
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#33 itsheresomewhere

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Posted 01 June 2015 - 08:13 PM

Time to go public with this. We have had hotels call when we left inexpensive items.
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#34 heartlikealion

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Posted 01 June 2015 - 08:21 PM

I bet no one but him turned it on??

Did you already send him money? Definitely communicate with someone else. People can't even mail back pre-stamped wedding RSVPs. I doubt this guy would go to the post office.
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#35 heartlikealion

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Posted 01 June 2015 - 08:23 PM

I would count that as a theft as you have now been notified that this person has your property. IF the hotel does not step up to make him return it I would file police charges. THeft is theft and they outright told this guy to steal it.


That is more like unclaimed lost and found. Not sure it is theft if they did not know who it belonged to. Theft on HIS part, yes, because he found the owner. Not sure on their part.
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#36 Jean in Newcastle

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Posted 01 June 2015 - 08:24 PM

I had a cheapo motel call me when dd left her fuzzy pajama bottoms there.  They even Fed-exed them to me when I told them that dd had been crying because she was so upset at losing them .  I reimbursed them the Fed-ex fee.  


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#37 Diana P.

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Posted 01 June 2015 - 08:25 PM

So hotel policy is to not contact guests, even when there is identifiable information on the item that makes it known it belongs to you? Clearly there was enough identifiable information that the guy was able to contact you. 

 

I'm with the others who think this policy just encourages theft. 


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#38 CaitlinC

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Posted 01 June 2015 - 08:26 PM

I don't understand.  The hotel won't call you for privacy/security reasons, but they will hand over an iPad and all that that entails from a privacy/security perspective to a stranger (to you)?  Seems contradictory to me.


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#39 Eagle

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Posted 01 June 2015 - 08:27 PM

I would contact the police in Banff. The timeline shouldn't matter. It is an expensive item that is clearly labelled with the owners name and a way to contact you (as he proved). You have his name and the place he works. Report him for refusing to return your possessions. You asked and he refused. At worst the police will tell you why they can't and you can continue to pursue it with the hotel. At best they will get it back for you.
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#40 redsquirrel

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Posted 01 June 2015 - 08:28 PM

I would tell his boss that if he doesn't bring it back to work and they don't send it to you in the next 48 hours you are going to call the police on their employee. Give him the message, thorough his boss, that the ipad will never be worth anything to him because he will never get the password.

 

Tell him there is a 50$ reward in it for him, but that goes down to 40 dollars after 24 hours, and 30$ after that, and then you will call the police and tell them you know exactly where the ipad is.

 

Sure, the police might not be able to do anything, but that doesn't mean you can't call them, right? After all, he did call you and tell you that he has your property and he is now refusing to return it. He might not have stolen it to begin with, but he is stealing it now.


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#41 Tibbie Dunbar

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Posted 01 June 2015 - 08:39 PM

I would tell his boss that if he doesn't bring it back to work and they don't send it to you in the next 48 hours you are going to call the police on their employee. Give him the message, thorough his boss, that the ipad will never be worth anything to him because he will never get the password.

 

Tell him there is a 50$ reward in it for him, but that goes down to 40 dollars after 24 hours, and 30$ after that, and then you will call the police and tell them you know exactly where the ipad is.

 

Sure, the police might not be able to do anything, but that doesn't mean you can't call them, right? After all, he did call you and tell you that he has your property and he is now refusing to return it. He might not have stolen it to begin with, but he is stealing it now.

 

In the neighborhoods I grew up in, mixed messages and negotiations get you nothing but trouble. In this case, she'd be telling him that

 

A. she's got cash to burn, and

B. she's willing to negotiate.

 

$50 today, police in three days, does not sound like a firm position.

 

Also, telling him that the ipad will never be worth anything to him because he has no password is also not wise, because again, now that he knows the owner is willing to talk, he might try to think of creative ways to extract the password from her.

 

Do not speak directly to bad guys. Unless you're on a level playing field (IOW, also a punk or thug), go through attorneys and law enforcement.


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#42 heartlikealion

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Posted 01 June 2015 - 08:46 PM

I wonder if it was "dead" before. After 6 months he got it in his possession and then located a charger. It wasn't til booting it up he got her contact info. My guess
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#43 Grover

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Posted 01 June 2015 - 08:54 PM

He might not have stolen it to begin with, but he is stealing it now.

 

yes to this!  It languished with no effort to return it to you for 6 months - bad form on the hotel's part, IMO, but when he got his hands on it and he had contact information which he used to NOT return it to you, that becomes theft, surely?


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#44 Liz CA

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Posted 01 June 2015 - 09:17 PM

People still fax things? I'm amused. 

 

Yes, even the superior court in the neighboring county asked me recently to fax something.


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#45 Daria

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Posted 01 June 2015 - 09:30 PM

I just talked to someone...  They do have a policy.  They can't contact guests when an item is lost - for security purposes, they said.  They also said that when it's an expensive item their policy is to wait six months and then their lost and found is cleared out.  I totally get that. 

 

They can't call you for security purposes, but they can give an item that potentially contains all sorts of confidential information to an employee? It seems as though the policy for computers and other items that can contain personal information should be to destroy them, not to give them to employees who could conceivably hack them.  


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#46 LucyStoner

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Posted 01 June 2015 - 09:33 PM

They can't call you for security purposes, but they can give an item that potentially contains all sorts of confidential information to an employee? It seems as though the policy for computers and other items that can contain personal information should be to destroy them, not to give them to employees who could conceivably hack them.  

 

Exactly.  My iPad is more sensitive than my wallet.  

 

Complain.  Loudly.  Publicly.  The policy needs to change.  


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#47 elegantlion

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Posted 01 June 2015 - 09:37 PM

I worked at podunk hotel in my town as a housekeeper. Our policy was to log lost items into lost and found. If it was a pricey looking item, we'd take to the front desk who was to call the guest. 

 

 

I really hope they choose to do the right thing here. I know it would color my perception of my visit. 


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#48 Ausmumof3

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Posted 01 June 2015 - 09:37 PM

I would have serious issues with that policy. It could encourage attendants to steal or conceal it in the hope that you think it's missing. Then they return it to the room and claim it was found. Knowing full well in six months it will be theirs.

Contacting you for the password is incredibly rude and unprofessional!
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#49 Joker

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Posted 01 June 2015 - 09:38 PM

I think you're being too nice. I would have already posted to their Facebook page. If they block and delete your comments, I would have family and friends post to their page. Their policy stinks and what they are doing is wrong. Sometimes, putting the ugliness out there in social media is the only way to make someone do what is right. I can't imagine they wouldn't rather come across as pleasing to their customers rather than following a horrible policy that allows employees to take something of high value that doesn't belong to them.


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#50 MomtoCandJ

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Posted 01 June 2015 - 09:57 PM

I would have that plastered everywhere especially tripadvisor
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