Xuzi Posted December 11, 2014 Share Posted December 11, 2014 I think I've been scammed. I ordered some Stampylongnose and iBallisticsquid pj's from Maker Shop on Dec. 2nd. This is the shop they direct their fans to for their merchandise, so I trusted that it was legitimate. My account has been charged the full amount, but nothing has shipped. I got a really weird email from them this morning (in response to an e-mail I sent them over a week ago), saying two my items were out of stock, but then why haven't I been refunded the money for those two? Their facebook page isn't making me feel any more optimistic about getting my order. I had so looked forward to seeing my kids open their Stampy and Squid pj's on Christmas eve, and now that's probably not happening. :( Quote Link to comment Share on other sites More sharing options...
Jan in SC Posted December 11, 2014 Share Posted December 11, 2014 Oh crap!!! I ordered those, too!! Nooooooo!!! Quote Link to comment Share on other sites More sharing options...
Spryte Posted December 11, 2014 Share Posted December 11, 2014 Oh no. :( Quote Link to comment Share on other sites More sharing options...
Xuzi Posted December 11, 2014 Author Share Posted December 11, 2014 Oh crap!!! I ordered those, too!! Nooooooo!!! Ugh. Merry Christmas, right? :( I filed a dispute with my bank (I'd ordered using my debit card), posted a message on Stampy's facebook page (which I know he looks at, but with the gazillion messages he gets each day, who knows if he'll see mine), and am leaving loads of comments on the Maker Store FB page about my experience (as are apparently dozens of others). I'm as much a fan of Stampy and Squid as my kids are, and I'm just so disappointed that this is happening. :( Quote Link to comment Share on other sites More sharing options...
Jan in SC Posted December 11, 2014 Share Posted December 11, 2014 My ds will be so sad! Quote Link to comment Share on other sites More sharing options...
Jan in SC Posted December 11, 2014 Share Posted December 11, 2014 I just looked on Instagram and Twitter and there are a lot of scam warnings about Maker Shop. I'm not happy. I guess I'll wait to inform him until the last possible minute, just in case they arrive. I need to come up with a backup plan though. Quote Link to comment Share on other sites More sharing options...
Corraleno Posted December 11, 2014 Share Posted December 11, 2014 I don't understand why you think its a scam. You placed an order a little over a week ago, and the items haven't shipped yet because 2 of them are out of stock — are they not just waiting until those items are back in stock before shipping? This happens all the time, why would you assume its a scam? :confused1: Quote Link to comment Share on other sites More sharing options...
Xuzi Posted December 11, 2014 Author Share Posted December 11, 2014 By checking out the Facebook page and people's comments on there: https://www.facebook.com/MakerShopUS And also this was the email I got this morning where they said "because the small and medium were out of stock... because we could not seperate the order and send what was available." Really, that's how it was worded. As best as I can decipher from the e-mail, they couldn't send me just what they had (the one size that wasn't out of stock), but made no mention of either sending me the other sizes when they came back in stock, OR refunding me the cost of the out-of-stock items. Quote Link to comment Share on other sites More sharing options...
Xuzi Posted December 11, 2014 Author Share Posted December 11, 2014 I haven't even gotten so much as a confirmation e-mail for my order. Typically websites don't charge you for their products until *after* it's shipped. My order has neither been confirmed, NOR shipped, and yet the money was taken from my account. Quote Link to comment Share on other sites More sharing options...
Corraleno Posted December 11, 2014 Share Posted December 11, 2014 From reading the Facebook page, I think the people commenting on there are misusing the word "scam." Slow shipping + terrible customer service doesn't equal fraud, just really crappy business practices. There are similar complaints about Rainbow Resources every summer, lol. Can you ask them to cancel your order and just reorder the ones they have in stock? Quote Link to comment Share on other sites More sharing options...
Jan in SC Posted December 11, 2014 Share Posted December 11, 2014 From reading the Facebook page, I think the people commenting on there are misusing the word "scam." Slow shipping + terrible customer service doesn't equal fraud, just really crappy business practices. There are similar complaints about Rainbow Resources every summer, lol. Can you ask them to cancel your order and just reorder the ones they have in stock? I think the concern is that they don't reply to most emails or Facebook/Twitter questions. There is no phone number, no email and no response. The money is withdrawn immediately and some people are still waiting on items from August. I'm holding out hope for my items to arrive, but I would be panicked if I read the responses from other customers and couldn't afford to replace the gifts. Quote Link to comment Share on other sites More sharing options...
sbgrace Posted December 11, 2014 Share Posted December 11, 2014 FTC rules: By law, you must have a reasonable basis for stating that a product can be shipped within a certain time. If your advertising doesn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days. If you can't ship within the promised time (or within 30 days if you made no promise), you must notify the customer of the delay, provide a revised shipment date and explain his right to cancel and get a full and prompt refund. For definite delays of up to 30 days, you may treat the customer's silence as agreeing to the delay. But for longer or indefinite delays - and second and subsequent delays - you must get the customer's written, electronic or verbal consent to the delay. If the customer doesn't give you his okay, you must promptly refund all the money the customer paid you without being asked by the customer. I had a situation like this. It was a different company, but with a pattern of this behavior. They were impossible to deal with until I finally quoted the FTC rule and shared my plan to file a formal complaint if they didn't ship (with proof) or refund that very day. They suddenly found my product and shipped it. I should have contacted someone anyway, as they were scamming lots of people according to internet complaints. http://www.business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules Quote Link to comment Share on other sites More sharing options...
Tammi K Posted December 11, 2014 Share Posted December 11, 2014 Just a reminder that this is why you should NOT use a debit card for on-line purchases. You have far greater protection with a credit card in the event items are not received. (But, I agree with a previous poster that this doesn't sound like a scam - just slow service. It is a busy time of year.) Quote Link to comment Share on other sites More sharing options...
EndOfOrdinary Posted December 11, 2014 Share Posted December 11, 2014 My son wanted a pair for Christmas, but we are waiting for a couple months since he is growing so fast. Good to know that they are still figuring the whole popular business thing out. Sometimes it takes people a little while to get into the hang of the bust/boom of the market. Quote Link to comment Share on other sites More sharing options...
Jan in SC Posted December 12, 2014 Share Posted December 12, 2014 I received an email this morning that they still plan to have the items to me by 12/13. Did you receive one? Quote Link to comment Share on other sites More sharing options...
Jasperstone Posted December 13, 2014 Share Posted December 13, 2014 Did you pay with PayPal by any chance? If so, you're in luck. .... you can file a report etc. Quote Link to comment Share on other sites More sharing options...
Jan in SC Posted December 20, 2014 Share Posted December 20, 2014 Xuzi- Have you heard anything or received your items? I've ordered extra gifts, just in case, which is good because I haven't heard anything else or received a package. Quote Link to comment Share on other sites More sharing options...
Xuzi Posted December 24, 2014 Author Share Posted December 24, 2014 Yes, I received my items, thankfully. From looking at their FB and Twitter feed, it looks like I'm a lucky one. :/ Quote Link to comment Share on other sites More sharing options...
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