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What's with the ads?

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The stair-lift has been broken for two weeks now, the company has been here 3 times, for over 3 hours each time, and still can't get it to work. Meanwhile my in-laws have a very hard time walking up the stairs, especially my father-in-law. I think they sold us a dud! Plus the whole house is disrupted while they are here and the carpet on the stairs is full of grease that reeks of chemicals and is giving me a headache. I'm really getting mad!!
Sep 27 2017 03:58 PM
  • Jean in Newcastle's Photo
    Jean in Newcastle
    Also- they don't put anything down to protect the carpet while they are working? That isn't acceptable either. The company should pay for a professional carpet cleaning on your stairs.
    Sep 28 2017 04:29 PM
  • dsmith's Photo
    It's at the point where we don't even want to deal with them anymore. I found a company that has a showroom about an hour from us and gets good reviews. I think we may check them out instead. This company used to be great, but they have really changed over the last year.
    Sep 28 2017 05:27 PM
  • transientChris's Photo
    Is this a nationwide company? If so, could you pm me the name? I don't need one yet but figure I will sometime.
    Oct 11 2017 02:51 PM